Review Time
Amazing . I bought earrings in Black Friday sale and loved them, but within a week lost the diamond drop. I asked if I could buy a new single diamond - Lily and Roo replaced this free of charge . I cannot believe what an amazing gesture this was . A small business looking after its customers, with incredible aftercare service . I cannot thank you enough and would recommend this company to everyone.
Had never heard of Lilyandroo until a friend recommended I take a look as I was looking for a 60th birthday gift. Absolutely gorgeous, brilliant communication on the update of my order and amazing fast delivery even with having it engraved. The necklace is super cute I was so happy with it. I shall definitely use this company again and will definitely recommend to others ☺️
My order was fine but over a year after my last purchase they started texting me marketing messages, which I don’t believe I opted in for. I contacted them and asked to be opt out of marketing and they confirmed it had happened. I then continued to receive texts and asked them to stop this which they confirmed they had removed me from mailing lists. I’ve just received further text marketing from them - customer services are not doing their role and the company aren’t adhering to basic GDPR - which raises concerns around other gdpr methods and regulations for me.
I was bought a necklace as a birthday gift and unfortunately after 3 weeks the necklace broke (it is a gorgeous but incredibly delicate looking). I contacted Lily&Roo to explain and received a super quick response asking me to provide photos of the damage so they could resolve the matter. I sent some photos in and again received a quick response saying that they would get a new necklace sent in replacement, no quibbles at all. Given that this was 2 weeks before Christmas I was expecting that I might have to wait to receive the new necklace but it was sent out immediately and I received it 5 days after sending the initial email. I was so impressed with the customer service and relieved to get my beautiful birthday gift back.
Another response from this company basically just sending the exact information as the last email - apparently the GPS shows it was delivered but how as I don’t have the package. Got this as a gift and it’s been a week for them to tell me another 10 days(After reviewing the tracking details, we can see that the parcel was delivered to the correct GPS coordinates, and a proof of delivery photo has been provided by the courier. That said, we absolutely want to make sure your order reaches you, so there are a couple of important steps we need to take next.Before we proceed, could you please double check the following:The delivery address on your orderAround your property (porch, side or back door, garage, mailbox, etc.)With neighbours or household members who may have accepted the parcel on your behalfFor any delivery attempt notices or collection slips left by the courierIf you’ve already checked all of the above and the parcel is still missing, we will need to open an investigation with the courier to help locate the order and gather more information about the delivery. Please note that this process can take up to 10 days for the courier to complete) awful service - do not buy from them.
Never have I meet a lady and a company that help so so much sorting shipping to my daughter and returns also always with love and care if I have made a mistake as I stupidly did for this Xmas all in silver but why 🤦🏼♀️as allergic all good I buy from you but my daughter has bought me 5 pieces from you in silver that’s why we think I got it wrong So I’m lucky truly to you for correcting this years necklace’s to gold and earrings I ordered right ☺️I thank you and will never buy from anywhere else you app replace my daughters pearl bracelet when it broke She lives in Australia and only buys if you also We ❤️you Merry 🎄 Olivia & all at Lily &Roo
Beautiful jewellery and great customer service I bought a pearl necklace, bracelet and earrings set to wear for my wedding which arrived quickly. Everything was beautiful but the hinges on one earring seemed a bit stiff. I emailed about this and received a prompt response, with prepaid return postage and exchange sent quickly. Really great customer service and I can’t wait to wear the beautiful jewellery on my wedding day. Thank you.
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The home of pearl wedding jewellery, stylish engraved and personalised
necklaces, all available in gold, silver and rose gold. Subtle and stylish
diamond earrings, bracelets, bangles and rings.
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