Review Time
My husband ordered me an engraved personalised solid 18k gold bracelet costing £500+. He was told the order would take 10 days or less, it actually took weeks, and when it did arrive they’d sent 9ct instead which was only noticeable if you knew to look at the tiny hallmarks. No paperwork was sent with the bracelet to say it was 18k gold so you wouldn’t actually know. The clasp was also different to what was pictured on the website. When this was raised to Lily & Roo, they apologised and said a new bracelet would be made, which took another 2 weeks and I had to go out of my way to return the 9ct one. When the new bracelet arrived, the engraving was not centred and the welding on the sides of the charm hadn’t even been polished, it still had a dark tone. By this point we just gave up. This isn’t high quality jewellery in my opinion, quality control clearly isn’t happening. Go to a local jeweller instead or look on Etsy.
I had several questions for Lily and Roo and they always replied quickly. I placed my order which was delivered promptly. Unfortunately the earrings were not the ones I ordered but as it was Saturday there was a delay. They responded quickly on the Monday with a return label and by Wednesday I had received the correct earrings which look very pretty. The customer service from Breanna and Olivia was excellent.
I bought some wedding jewellery for my daughter and she doesn’t like pearls and only wants something dainty and not overpowering and I found exactly what she wanted - earrings, necklace and something forcthe wrist and all matching and she loves it and wore it last week for her registry wedding
My husband to be recently ordered a very gorgeous necklace bracelet and matching earrings set for our forthcoming wedding. I was over the moon with them and they came packaged beautifully. Unfortunately I think he just pressed order not noticing the length of the necklace or length of bracelet. So when they arrived they were both a little too short. I also didn’t notice this until after the returns 14 days window.However I emailed Lily &Roo a lovely person called Liv responded straight back and said it was absolutely no problem they are happy to exchange. It was no trouble and it was all done so quickly my new set soon arrived. Such excellent customer service and extremely efficient. Liv was very helpful and couldn’t do enough. Would highly recommend. Many thanks Rachel Daniels
What a fantastic company, after sales service is wonderful. My son and daughter in law bought me pearl earrings for my special birthday last October. Originally they bought me dropper pearls which were beautiful, however I didn’t suit them. My son contacted Lily and Roo who exchanged them for pearl studs without question at all. Unfortunately after a few times wearing them one of the pearls came away from the stick. I contacted the company via e mail and they rectified the issue straight away, Breanna was so very helpful and courteous, organising pre paid returns label. New earrings were delivered to me within 4 days of me e mailing them.
I bought a necklace and bracelet several years ago. Unfortunately, due to no fault of Lilyandroo workmanship, the necklace needed to be repaired. I contacted them and within minutes a reply was received with details of how to arrange this for a very reasonable fee. The repair was carried out efficiently and returned. They answered my questions patiently and promptly. Would certainly recommend.
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The home of pearl wedding jewellery, stylish engraved and personalised
necklaces, all available in gold, silver and rose gold. Subtle and stylish
diamond earrings, bracelets, bangles and rings.
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