lilyandroo.com

4.7
4.7 Based on 161 reviews

The home of pearl wedding jewellery, stylish engraved and personalised necklaces, all available in gold, silver and rose gold. Subtle and stylish diamond earrings, bracelets, bangles and rings....

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Average Rating

4.7

/
5

161 Reviews

5 Star
91%
4 Star
0%
3 Star
1%
2 Star
2%
1 Star
6%

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Shazia Ashraf
Birthday Gifts

I am a returning customer to Lily and Roo. Your Jewellery is beautiful. I had an issue with my Daughters necklace and it was resolved and replaced within days. Customer service is just outstanding. Very helpful and very prompt! I can't recommend them enough. I'll definitely be buying again.

5
Date of experience: Oct 17, 2025
Jane, West Yorkshire
Outstanding & Caring Customer Service

This company is just fantastic! My son-in-law and myself bought my daughter a necklace for her 30th birthday last year - she had wanted it for ages. Unfortunately she is currently in hospital with a serious illness, and away from her 3 month old baby and during treatment her necklace was broken. Breanna from the team has been so helpful and supportive and sorted out a replacement really quickly. It brightened my daughter’s day when we visited at the weekend. Thank you so so much Lily and Roo. You guys are great!!

5
Date of experience: Oct 16, 2025
Ella Phillips
I had had an issue with delivery and my…

I had had an issue with delivery and my order hadn’t arrived. The customer service to resolve this issue was outstanding! Incredibly fast responses and a real care was shown. In particular I would like to thanks Breanna!

5
Date of experience: Oct 15, 2025
Paul
Ordered a ring for my wife

Ordered a ring for my wife, unfortunately I ordered the wrong size! Reached out to Lilyandroo and Liv ensured that the process to return and exchange for the correct size was seamless! First class customer service!

5
Date of experience: Oct 15, 2025
Kerri Gibbs
UPS delivery mistake that LR rectified. …

UPS delivered a necklace to the wrong address so they investigated and in a week sent me a new one. They kept me updated and delivered. The necklace is beautiful

5
Date of experience: Oct 15, 2025
Miss Caroline Leddy
I'd like to say how extremely impressed…

I'd like to say how extremely impressed I have been with your Customer Service and After Sales Care. Your company is possibly unique in the lengths you have gone to.

5
Date of experience: Oct 07, 2025
Chloe Farrell
Quality jewellery and customer service

Customer service was faultless. Courier was unable to deliver due to incomplete address and when the package was returned to Lily&Roo they immediately got in touch to give me options of refund or redelivery. Parcel was delivered the following day and it was well worth the wait. I am over the moon with the quality of my order and wouldn’t hesitate to return for future purchases. Highly recommend!

5
Date of experience: Oct 03, 2025
Molly Wise
Customer service is fantastic

Customer service is fantastic. I have bought loads of jewellery from them which are beautiful pieces however one of my necklace broke and they replaced it immediately through quick whatsapp correspondence.

5
Date of experience: Oct 02, 2025
Loudles Slats
Im absolutely delighted with my…

Im absolutely delighted with my purchases from Lily & Roo. Both pieced I got are beautiful, the packaging is gorgeous, the website is really easy to navigate and delivery was seamless! I can't recommend Lily & Roo enough and i can't wait to purchase more pieces in the future.

5
Date of experience: Sep 30, 2025
Maureen L
11 out of 10

They have some lovely jewellery and their service is excellent. I might be tempted to purchase another piece in the future.

5
Date of experience: Sep 30, 2025

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Business Details

  • The home of pearl wedding jewellery, stylish engraved and personalised
    necklaces, all available in gold, silver and rose gold. Subtle and stylish
    diamond earrings, bracelets, bangles and rings.

  • language https://lilyandroo.com

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