Review Time
Quite possibly the worst customer care and service I’ve experienced.Ordered a couple of hoodies from them initially which never arrived. After 2 weeks they claimed the package was lost in the post via delivery partner Evri.Then I reordered the items to be delivered to the USA having selected UPS to deliver and paying the charge. 2 days later I receive a message saying that I owe $85 in taxes/tariffs to send anything to the US. Nothing is clear on their website and they take no responsibility. Making it clear that an additional payment will be required for USA deliveries is clearly beyond this incompetent bunch. The customer service was woeful on both occasions. Order at your own peril.
Another disappointing experience from the LFC Store. I genuinely don’t understand how a multi-million-pound business can have such a poor-functioning website — in the world of e-commerce, this has to be one of the worst I’ve ever used.When you finally manage to place an order, prepare yourself for awful service levels. Items take ages to arrive, even if you’ve paid for premium delivery, which ends up being no faster than standard. Customer service takes days to reply (if at all), and returns are painfully slow — around six weeks from sending the item back to seeing the money in your account. You have to constantly chase, with little to no response.They issue “credit memos” instead of refunds, which then take another 5–7 days to process into your bank. When you complain, you’re met with silence — no acknowledgement, no ownership, no apology.It’s frustrating because I want to support the club, but every time I order from the LFC Store, it’s the same story. You end up regretting it. There are plenty of other places to buy official LFC products — and until they sort themselves out, I’d recommend using them.
Don't order online, I ordered x2 football shirts for my grandsons on the 31st of August and I am still waiting the delivery on the 13th of September, it looks like the delivery has passed through the Netherlands and Belgium and who knows where else, for a football team I love it stings to criticise.
Don't use online shop sends damaged goods inside perfect packaging Got my package in a perfect undamaged package opened it stuff tinted snapped. Must have used a shovel to put it the box before they sent it . Disgraceful it was a present. Embarrassing. Still not sorted. Pictures etc etc Usual problem take money in seconds. Get it back .. pahh
I ordered the new Adidas Home Shirt on Launch day 1st August. The website indicated a delivery between 4th and 9th August. In the end the shirt was only shipped on the 9th and arrived by UPS to Norway on the 13th of August. Ok, not to worry - a short delay due to overwhelming demand for the new kit.The parcel was delayed for 24 hours because LFC put the wrong documents for custom clearance.. Ok, can happen. Probelem fixed, so I'm expecting it delivered on the 13th or 14th of August.. Nothing. I get a message from UPS that I live in a remote area, and therefore it can take a bit longer.. Well I live in the 4th largest city in Norway, and my postcode is not within their extended area listing. Call up UPS and the guy from helpdesk is actually from the same town, but living in Denmark where their customer service is. He confirms that obviously I do not live in a remote area, and promises to check what's going on. Hear back from them 3 days later with info that the parcel has been handed to Bring, the Norwegian equivalent of Parcel Force. Strange, as Bring notified me on the 11th of August that a parcel was on it's way, but there was no entry of them actually receiving the package.Get a new message a few days later (always at 10:00) stating that I live in a remote area. So I contact UPS again who states that I should contact the sender (Liverpool FC Online Store). I do just that and I am told by LFC that they will raise an investigation with UPS and that it can take up to 9 days to investigate. Furious, I have no other choice but to wait.So 2nd of September I contact UPS (having received further "you live in a remote area messages at 10:00) and they inform me that this remote area message is just added by automation to have an entry in the log. I should just disregard it. I contact LFC again and inform them that the 9 days since they raised the investigation with UPS has passed and I am getting tired of waiting.. More promises to help and sort it out is made, and UPS is contacted again. By now I ask for a refund, which they say they cannot give me until UPS have returned the parcel. I try to explain to them that UPS has lost the parcel and that I don't have anything to do with UPS I have a contact with LFC Online Store and I have waited for a month and wish to receive a refund. On the 4th of September I finally get a notification from UPS that an investigation has been started, so who knows what they did when LFC promised me it had started on 22nd. Sunday 7th the parcel is located, and shipping is now underway. I will hopefully get it delivered 1 month after the scheduled delivery date.Liverpool FC Supporter Services have been poor throughout. "Computer says no"/"can't do anything"/"it's the fault of UPS" etc. They had the audacity to send me a survey for the wonderful home shirt I had purchased, I replied with a 1 star review and explained what I've written here. LFC Online Store is breaking the law by not publishing negative reviews on their website. When I asked them why it hadn't been published, they blamed another department and asked me to provide screenshots of the review to prove that I had actually submitted one..... If you have any other possibility, do not buy direct from the club online shop. Still not delivered 1 month and 9 days after ordering. Buy your stuff in the physical shop, or another retailer. This setup is amateurish, arrogant and incompetent. Will never order anything from there ever again.
I have had such an awful experience dealing with the LFC customer support team. On August 1st I ordered the new adidas top as I’m sure a lot of people did, hence why there were delays to the delivery which caused the top not to arrive in time for the final at Wembley against Palace which I would’ve like to have worn it to. It turned up a day or 2 after this game, which after opening it I noticed a chip in the printing on the back, this happened to not just my shirt but also my brothers that he ordered as well. I got in touch with the customer support team at the club and the persons first advice was to “iron it back on”! It’s missing not coming away from the shirt, but even so, having paid the amount on the shirt I had and be told by the customer service team to iron it back on is a bit of a joke. You order something from a shop you expect it to come in good condition, especially at £130! After speaking further with the person they weren’t able to offer any other help and suggested I raised a complaint. This took around a week to hear back from and all I could be told was I can return the shirt and have a refund but then I would have to order the shirt again myself, not only this but they cannot guarantee this chip in the printing doesn’t happen again?! So I have to return the shirt wait for a refund which can take 3-5 working days most likely to then order a shirt myself, another 3 or so working days to receive something that they cannot guarantee doesn’t have the same problem as the original shirt! I have asked 3 different people within these teams how can they prevent it from happening again if I go through this process and not a single person has addressed the question, just simply told me that I have a “free return label” and “order a new one from the site” like they’re doing me a favour by offering this? It would not have been as much of an issue if they had offered me some form of reassurance that this wouldn’t happen again but each person just ignored it although it’s happened to 2/2 people in my family that have ordered the shirt. This is one of the worst customer service experiences I have had and it’s really disappointing that it’s with the football club I support considering that we are loyal paying customers and this is the type of service we get from people at the club. Clearly the message I’m getting from them is if you have an issue we will do the bare minimum to help, after that sort it out yourself.
I am a Liverpool fan supporter and very happy with Arne's signings .However , please leave Isac alone. What spoilt man.I think selling Nunez is totally wrong. In the preseason games when it appears Liverpool were letting him go he still trained and scored goals for the club.I have looked at all his goals and most of them were top class. The chap just needs a bit of help which he could get with the brew signings.
I am extremely disappointed with my experience ordering from the official Liverpool FC online store.I placed an order (Order No: L01003769463) on 8 August 2025 and paid extra for fast delivery, as it was meant to be a gift I needed to take abroad. Instead, the item arrived three weeks late, long after I had left the country.When I returned, I contacted the help centre via the website and received no reply at all. I even visited the store, where staff were initially unhelpful but eventually took down my details and promised I’d be contacted. To this day, no one has reached out to me.I ordered from the official club store expecting professionalism and reliable service, but the lack of communication and support made me feel as though I had ordered from a fake website. For a club of Liverpool FC’s stature, this level of customer service is absolutely unacceptable.I am still waiting for my refund and will not be ordering from this site again unless they seriously improve how they treat their customers.
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