livi.co.uk

4.4
4.4 Based on 200 reviews

Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy ...

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Average Rating

4.4

/
5

200 Reviews

5 Star
74%
4 Star
12%
3 Star
1%
2 Star
1%
1 Star
11%

Filtered Reviews

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Review Time

Liliana B.
Appointments in your own time

The availability of the appointments, friendly doctors who listen to you. The already have an idea about your problem. You are in the comfort of your home ,don't have to miss work highly recommended it.

5
Date of experience: Oct 29, 2024
Dirk Brown
Was able to speak to the Dr on line directly instead of waiting for 1 week for appointment n on top

Was able to speak to the Dr

4
Date of experience: Oct 28, 2024
I had a very good experience.

I had a very good experience.The GP was very kind and helpful and I felt very grateful for the opportunity to talk with her.This is the second time I have used the service and I am most impressed with it. Thank you.

5
Date of experience: Oct 26, 2024
Wilma
Fast and great video appointments

Fast and great video appointments when I cannot get to my GP

5
Date of experience: Oct 25, 2024
Mavis Price
Livi GP gave incorrect information

I was offered a Livi appointment instead of waiting a week for a phone call about my mental health from my GP. The Livi GP was late. She then told me that I had "exhausted" all my options for anxiety medication, apart from two controlled drugs that Livi could not prescribe. A quick Google search after this very disappointing (and completely unsympathetic or empathetic) call showed that the Livi GP was totally wrong. There are many other medications I could be offered that aren't controlled substances. I suspected this on the call anyway, as when I previously spoke with my local GP they explicitly stated I had other options to try. Which was why I had made the appointment in the first place, to ask about alternatives. I will never use Livi again, and will share how rubbish the service was with anyone else who is offered an appointment with them.

1
Date of experience: Oct 25, 2024
Rogers Johnson
Good service

The GP listened to my concerns and gave me good advice on how to look after and control this and on how things would move forward

5
Date of experience: Oct 24, 2024
Livi Doctor

The doctor called on time and provided useful information to relief my pain. I definitely will continue to use Livi.

5
Date of experience: Oct 22, 2024
Roderick T.
Have used this service as were unable…

Have used this service as were unable to get a GP appointment. They contacted me next day and the doctor was very compassionate and listened to me. This is a very helpful and important service. Thank You 🙏

5
Date of experience: Oct 22, 2024
TP47
Complete joke

Sat there waiting for my appointment.app open, did what it asked me to do so I was ready. First message oh they are running late. Ok. Second oh we couldn’t verify you…..seriously no option other than to rebookThis should be done with real doctors not this third party outsourced waste of time. I’ve paid my national insurance all my life but when I need help I get this?

1
Date of experience: Oct 21, 2024
Merilyn Baker
I would give this no stars if I could

I would give this no stars if I could. Assigned a GP a few minutes before my time slot, GP unassigned when my timeslot lapsed. Hung on for a while afterwards but nobody else was assigned to me. What's the point??? App uninstalled.

1
Date of experience: Oct 18, 2024

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Business Details

  • Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.See more

  • email support@livi.co.uk
  • call 02038703029
  • language https://livi.co.uk

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