Review Time
Their reply is obvious canned reply to customer complaints, not one word addressed my problems, the phone number supplies is in Bogota, Columbia.Which would be dealing with the same power less team I already talked to. They made no effort to make up for their mistakes. Don't seem to care what you think after your purchase.Slow response to emails, Customer service is overseasShipment sent to CVS pickup, refused by CVS. Tried contacting Lorex to redirect Shipment and it took days to respond. New shipment from Canada, they refuse to Overnight my shipment. I will have a systems for several week before I can install it, because of missing parts.
The woman from tech support who helped me was great! She was able to help me reset my password and also walked me through how to set up the lorex cloud on my laptop. She was very knowledgeable and also had a very friendly attitude. I'm glad she's the one who helped me.
After many hours of trying to find a way to factory reset an older NVR setup, I finally called Lorex support for assistance. The tech support person was really helpful and managed to enable a temporary password so I could reset the system. I really thought the box was going to landfill but with the password reset process I was up and running again in 15 minutes. Outstanding.
We bought Lorex 2K Pan-Tilt Indoor Wi-Fi Security Camera W462AQD-EG and this is the best camera without subscription, only one minus is sometimes where i try to see the live view i need to close application and open again then the live view is working, motion sensor is a little bit too slow but its working, night mode is perfect, amazing item just for £40 😍
Poor service. Very poor service. Have ordered a camera with lights 3 weeks ago. Not received goods. No idea where it is. Sent many emails no reply. Rang up to cancel it man said money back in bank with in 12 hours still waiting that was3 days ago. Order one off Amazon came in 3 days. One unhappy customer.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
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