lorextechnology.com

2.8
2.8 Based on 201 reviews

Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our cus...

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Average Rating

2.8

/
5

201 Reviews

5 Star
41%
4 Star
1%
3 Star
3%
2 Star
9%
1 Star
46%

Filtered Reviews

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Review Time

Leon Rogers
The agent was excellent in her…Knowledge and expertise

The agent was excellent in her assistance. My issue was resolved. She's a great tech and communication was great!

5
Date of experience: Feb 08, 2024
Rowland Kelly
Never received my order!!! FRAUDSTERS!

I ordered my system from lotex several weeks ago. Despite calling them 5 mins after the order highlight a mistake in thr delivery address, it was delivered a week later to the wrong address. I have paid over £400 and god knows where or who has my order. Customer service has been appalling. I have rang 3 times requesting to speak to a manager, no one has called me back. I was told it is not their responsibility. They basically have my money and couldn't care less that I do not have my order. I am contacting trading standards and reporting this as a scam to my bank to reclaim the money. Please do not buy from this company!!!!

1
Date of experience: Feb 07, 2024
Claire A.
Technician Oliver helped me to reconnect my desktop with internet connection. He navigated me thro

Technician Oliver helped me troubleshoot the system and resolved the loss of net connection in about 15 to 20 minutes. I truly appreciate his patience and expertise. He's highly competent.

5
Date of experience: Feb 07, 2024
ava1456898
Extended Warranty

THEY don't stand behind their Extended product warranty.

1
Date of experience: Feb 07, 2024
CT34
Knowledgeable

She was very patient and professional. She understood my needs and worked effectively to get it resolved.

5
Date of experience: Feb 06, 2024
Clara Hanson
He understood my issue and took his time

5
Date of experience: Feb 05, 2024
Kevin Powell
Helpful Customer Service

Customer service very helpful and nice, problem solved smoothly.

5
Date of experience: Feb 05, 2024
Armistead W.
Pleased with the support I received …

Pleased with the support I received with the recording on my new door bell device. Thank you again.

5
Date of experience: Feb 05, 2024
Owen
Not good quality.

Not good quality.Bad service

1
Date of experience: Feb 03, 2024
Paris M.
The technician knew exactly what to do

The technician knew exactly what to do, walked me through the steps and resolved the issue.

5
Date of experience: Feb 02, 2024

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Business Details

  • Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.

    Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.

    Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more

  • email feedback@lorextechnology.com
  • call 8884256739
  • language https://www.lorex.com/

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