Review Time
My name is zef I am very disappointed on the costumer service they don’t help,I bought DVR on 2017 and now stop working on the phone I called and they told me this device is old don’t receive any updates we can’t help you spending 60 minutes on the phone with her I am very disappointed with Lorex.
I had a system of Google Nest cameras around my house.... decided to change to Lorex because the Google is making such of mess of the transition from the Nest technology to the Google Home app... all my cameras were "Nest" cameras and when I wanted to add another, the new version was only compatible with the new "Google Home" app, which has less functionality than the Nest app it was replacing!So I bought 6 of the new 4K dual lens wi-fi cameras from Lorex + 2 indoor cameras + a video recorder.My first impression is the cameras are great. I like the quality of the picture and the install was easy. They are definitely an upgrade to the Nest cameras I was replacing. I also like that I can have a static viewer by connecting the video recorder directly into my TV via HDMI.... and it's really nice to "own" my footage on a local hard drive rather than paying a forever subscription to Google.However my frustration comes with the apps. I have all apple devices and the only app that works is the one for the iPhone. On my iPad, it's viewer is only the tiny iPhone size experience, not full screen. Then on my Mac, it does not work at all because their it's not compatible with the new Apple M1/M2 chips... you must have a Windows PC.Also, the iPhone app version frequently has 1 or 2 of my cameras that don't load into the multi-view even though I am still getting motion alerts from them? And I cannot find any setting to disable to automatic spotlights from triggering. And for the basic experience of scrolling through past footage to trying to find people in past clips, it's very clunky and just doesn't work as well as the Nest app I was used to before.In summary, I think the cameras are great, and my service experience with them was great as well... they are happy to talk to you and try to help.... but they need a LOT of work on their software... a browser based app that can log into all my cameras on all devices that works as least as well as the legacy Nest experience (that Google is replacing) would make this the perfect system for anyone.
When I called for help I kept getting pushed around with them telling me it's a different issue even when i had an electrician look at it and tell me what the issue was lorex still told me it was something else rather than actually dealing with the problem, and lorex was wrong. The device was not working correctly but they wouldnt admit it was the device. I spent money on have the issue looked at and trying to have it fixed by the electrician all because of lorex. Thanks for nothing but wasting my hard earned money. so I have gone with a different company and I will never recommend lorex or go with lorex ever again. Instead I'll tell how awful you are.The new company has a way better customer service and doesn't beat around the bush so to speak. And they certainly dont waste my money
Bought a 4 camera DVR system from Best Buy. Got it home and set it up. Worked great for 6-8 months. Since then the DVR has locked me out of Administration mode. Says incorrect password even though I know it’s correct. Called customer service. For over an hour the guy fumbled around and ended up telling me there wasn’t anything he could do and then it disconnected. Now, when I get into the app, I can view (sometimes) a sort clip before it locks me out. Will not even work if my phone is connect to the same internet. Completely useless $500 system. Very upset and will not be a returning or referring customer.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
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