Review Time
Deserves 0 stars. Brought a bundle with 6 cameras and a recorder. 1 camera clearly is faulty as light will not come on when movement at nighttime. Was told could not replace until Tech Support had done troubleshooting. After over five and a half hours on the telephone over several nights with Tech Support I am still no further forward. Am going round in circles checking the same things over and over. They say anything to get me off the phone and then don't call me back. Disgusting service. Wish I had never brought from them. Do not recommend.
You guys get 2 stars only your cameras are great but your technical support is horrible. You can barely understand what they are saying and they didn't help me resolve the issue even when I aloud him remote access to my system. I had to figure out the issue myself no thanks to them.Next time someone has this type of issue suggest that they reset their admin password to resolve my type of problem. If he had suggested that instead of giving me the runaround and lying about my internet provider not working this would have been resolved easily. Next time train them to be patient with new clients and show some sort of empathy when dealing with customers who buy your product. As I stated earlier all I had to do was reset my admin password to fix my issue with my cameras not working. Respectfully claim #573005. Mr Hughes.
I bought an 8 camera and DVR system from Pricesmart in Kingston Jamaica in 2020. The simple problems were that the 1 TB hard drive never worked and 2 cameras were not functioning straight out of the box. We paid good money and drilled many holes in our house to set it up. The real problem started when we realised that we could not view the cameras remotely on the Lorex Cirrus app remotely. The cameras were absolutely useless because they couldn't do what they were bought to do. Customer service is terrible. Due to my location, their toll free number does not accept calls from my country. Whenever I email technical support, they tell me to call. I was overseas and got through to them only to be told I have to be in Jamaica near the system to be helped. This back and forth has been going on for over 3 years with multiple contacts and never being helped. I would have thrown the system in the trash and bought cameras that worked a longtime ago, but it hurts me to see the modifications done to my home to put up this system only for it to be torn down. Did I say customer service is terrible? Buyer BEWARE.
her friendly and helpful attitude was wonderful.she was able to help me when i had been struggling with finding a place to reinstall my lorex cloud software.she walked me through every step to accomplish what i needed.i am 86 years old and she really did a great job on solving my situation.thanks for having someone like her to help seniors like me when they need it.don brinktacoma, washington
when the website said 'Dont wait for Black Friday the price wont get cheaper' I placed an order. Then when on Black Fridday it was cheaper I complained and got a refund for the differance. Only proving 'If you dont ask, you dont get' I suspose
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
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