Review Time
Out of box frustration. Extender won’t connect to hub. Can’t get cameras on same floor as hub to provide live feed. Downstairs even worse. Delay in connection and feed is monumentally slow. Pan and tilt controls are impossible to manipulate with any precision. Sending this monstrosity back. Out of the box all the equipment appeared good, sturdy and first class packaging but I need a system that works without headaches. Back to looking for a system that delivers timely video. The app was no help.
I purchased 2 Lorex Video Doorbells in October 2023. Both bells worked fine at the start. After about 2 weeks one of them lost video. i called tech center they made me trouble shoot, then asked me to change to a different transformer. I did and have the same result. Not to mention I had to wait on hold for an hour before some one came on the line. They have never offer to send me a New Unit.. All they want me to do it trouble shoot. Now they want each doorbell on it's own transformer. That really doesn't matter because I have one that works fine and the other doesn't work even when it's on the transformer by it's self. Lorex customer service is horrible. I still don't have a working doorbell!!!!!
Could not understand the person I was talking to (poor English). They would not allow me to ask the question I had. Rather, they just kept reading the instructions on how to install, ignoring my plea to ask a question. The person I spoke with truly did not care to help resolve my issue. The person I spoke with at Customer Service was no better. Again, difficult to understand what they were saying. Not once did they ask why I was returning the item. They did not try to save the sale. Not a care in the world from the people representing Lorex.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
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