Review Time
I received my item, but it was too small. I reached out for a return, but it took about a week to get any replies to my emails. Eventually, I got a response to my Instagram post. I returned the parcel with proof of delivery within the allowed timeframe, but I still haven't heard anything about my refund. I tried emailing again with no response, and when I posted on Instagram, they finally mentioned that the refund would take 10 working days!
I received my item, but it was too small. I reached out for return instructions, but it took about a week to get a response to my emails. They eventually replied to my Instagram message. I returned the parcel with proof of delivery within the allowed period, but I haven't heard back about my refund. I emailed again with no response, and when I posted on Instagram, they finally mentioned it would take 10 working days for the refund!
I placed an order for £103.00 on 25.11.25, but only received a text confirming my order number and no further communication. I've tried contacting their customer service via email and Instagram, but have had no replies. My comments on their Instagram posts keep getting removed, yet they respond to others. I've had to raise a dispute with my bank to recover my money. I recommend not ordering from them; they are very disappointing!
If you're considering placing an order, I suggest you don't. You can find similar items on more reputable sites. I thought I could trust this seller despite the numerous bad reviews, but I've been trying to contact them for two weeks to initiate a return with no luck. I've messaged, emailed, and commented on their posts with no response. It's a chaotic situation with this company.
I've been trying to return items for over 14 days, but all my attempts to reach out have been ignored! The customer service is severely lacking. They state returns must be made within 14 days, yet they don't respond to the provided email for returns or any social media inquiries.
The item I received was stained in multiple areas. I contacted the seller immediately with photos, but received no response. They delete comments on their Instagram to hide issues like this. The representative I dealt with was rude and unprofessional, blaming me for the stain. Customer service is terrible, and I would strongly advise against this company. I spent £40 on an item that can't be worn.
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