lumi-app.co

3.4
3.4 Based on 182 reviews

LUMI is a personal styling platform that helps women reconnect with their individual style through self-discovery and personalized guidance. Instead of following fashion trends, LUMI focuses on understanding each user’s preferences, lifestyle, and self-ex...

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Average Rating

3.4

/
5

182 Reviews

5 Star
52%
4 Star
10%
3 Star
1%
2 Star
3%
1 Star
34%

Filtered Reviews

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Review Time

Kerri-Lee Clark
Absolutely shocking do not get!

Absolutely shocking, I didn’t know I was signing up to a subscription. Realised when I was on my maternity leave that a load of money was going missing from my account. I then realised I had paid over £400 to this service which I hadn’t used. I reached out to customer service and they were only able to give me one refunded payment back. Despite not even being able to delivery to the UK so my balance is completely useless plus you can’t use your full balance on a transaction it can only go partially towards a purchase. Absolute scam do not get! Really unhappy So I reached out to customer service again and still the same response. No refund. No IK shipping. Absolutely useless!

1
Date of experience: Jan 18, 2026
Mandy Kippen
Great experience

Great experience

5
Date of experience: Jan 18, 2026
Mary Weber
The stylist was very good at finding plus sizes

The stylist was very good at listening and creating a look just for me. I'm a plus size person and often have difficulty finding items in my size. She gave me links to new stores which carry my size that I never knew of. Very informative!

4
Date of experience: Jan 16, 2026
Veronica
Horrible unusable app

Horrible unusable app, totally useless

1
Date of experience: Jan 16, 2026
lisa khadhouri
She’s the best best and the nicest

She’s the best best and the nicest

5
Date of experience: Jan 15, 2026
Jackie
Great recommendations based on my…

Great recommendations based on my color, style and fit preferences. My initial styling session took about 30 minutes and the stylist created 2 amazing outfits that I would not hesitate to wear.

5
Date of experience: Jan 13, 2026
Becky
Using Lumi's virtual stylist was so easy

Using Lumi's virtual stylist was so easy. She made adjustments to the outfit based on my feedback. The file she provided had links to each item so I could purchase the parts of the outfit I wanted. So easy.

4
Date of experience: Jan 13, 2026
Angela Pequeno
This is a complete scam

This is a complete scam, I signed up with the introductory offer, realized there was really no benefit and canceled, now I get charged 200 for a service that is non-existent? When I called customer service and asked where they are located, they claimed they can't share that information. Any company that is legitimate should have no problem saying where their HQ is located.

1
Date of experience: Jan 13, 2026
Dorothy Berry
I found the staff too be helpful

I found the staff too be helpful, respectful, supportive and very professional

5
Date of experience: Jan 13, 2026
Sharee Norton
I wanted help with coordinating outfits…

I wanted help with coordinating outfits for travel. LOVE LUMI style, and when I asked a question, Alex came back with an answer immediately! Great support and fabulous way to figure out clothing styles that work!

5
Date of experience: Jan 13, 2026

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Business Details

  • LUMI is a personal styling platform that helps women reconnect with their individual style through self-discovery and personalized guidance. Instead of following fashion trends, LUMI focuses on understanding each user’s preferences, lifestyle, and self-expression, which is often reflected in authentic Lumi reviews from real users.

    Powered by AI and supported by expert fashion insight, LUMI provides tailored outfit recommendations and style inspiration that evolve over time. Many Lumi reviews highlight how the recommendations feel personal and aligned with real wardrobes and everyday life. The platform supports users as they explore, refine, or rethink their wardrobe in a way that feels personal and authentic.

    LUMI is built around values of authenticity, inclusivity, and real life style, celebrating individuality and encouraging fashion choices that reflect who you are.See more

  • email customer.care@lumi-app.co
  • language https://lumi-app.co

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