Review Time
Buyer Beware - Opted to do the $17.95 membership to try the app. While browsing, I didn’t realize that opening the guide would cost $29.95. There was no communication of the charge on the site. Also, was charged $19.95 again for a 2nd membership. A few days later, came across the extra charges on my credit card. I did contact customer service, and this particular agent indicated that they couldn’t refund the charges, not even the 2nd membership, for my own financial reasons???? I was willing to accept the $17.95 trial period but not the other fraudulent charges. But they would credit my account for any clothing purchase. I didn't find the app to be what I was looking for, so the credit was not what I was looking for. I also asked to cancel moving forward, as I did not know it was a monthly membership, which he did. For both memberships!!! I had to dispute the 2nd membership charge with the credit card and was immediately refunded, but LUMI replied that I had authorized the purchase of the Guide. Which wasn't the case. So PayPal wouldn’t refund me. Note: I received an email from another Customer Service Agent a few days after my review, who was obviously made aware of my dissatisfaction and apologized, refunding all three charges to make it right. That was very much appreciated.
I had a personal 30-minute session, and the consultant asked many questions about my preferences. She came up with an outfit of a jacket, top, pants, boots, bracelet, handbag, and scarf, and I was really pleased with her selection. LUMI works by offering the entire wardrobe for purchase, and I can select which pieces to buy and which to ignore. It’s very easy to use. Weekly, they come up with about 15 total outfits for me to view.
I purchased the trial period but no information was provided. I emailed support and no response. They continuously charged me 49.99 a month even though there is not a membership featured on their site for 49.99. When I finally got in touch with “customer care” I requested a refund and they refused. They referred me to their “money back policy” which stated you should contact them within 24hrs of the trial. I contacted them within the hour. They are responsive, they just refuse to refund your money or acknowledge they are not in compliance with their own policies!
Kiara was my stylist. She was patient, listened well, made thoughtful suggestions based on my profile and budget,and responded well to my input. It was a great experience for me as someone who is older, has a lot of clothes, set in my ways, and who doesn't do a lot of shopping. I got a lot out of Kiara's suggestions for color, style, brands, and websites.
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LUMI is a personal styling platform that helps women reconnect with their individual style through self-discovery and personalized guidance. Instead of following fashion trends, LUMI focuses on understanding each user’s preferences, lifestyle, and self-expression, which is often reflected in authentic Lumi reviews from real users.
Powered by AI and supported by expert fashion insight, LUMI provides tailored outfit recommendations and style inspiration that evolve over time. Many Lumi reviews highlight how the recommendations feel personal and aligned with real wardrobes and everyday life. The platform supports users as they explore, refine, or rethink their wardrobe in a way that feels personal and authentic.
LUMI is built around values of authenticity, inclusivity, and real life style, celebrating individuality and encouraging fashion choices that reflect who you are.See more
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