luxplus.co.uk

1.7
1.7 Based on 201 reviews

Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Lu...

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Average Rating

1.7

/
5

201 Reviews

5 Star
14%
4 Star
1%
3 Star
1%
2 Star
2%
1 Star
81%

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Maciej Stachurski
Warning! Scammers!

Warning! Scammers!After purchase they will charge your bank account £8.99 a month for some unexisting "subscription"! SCAM ALERT!

1
Date of experience: Nov 10, 2025
Annick
This website is a scam.They kept…

This website is a scam.They kept charging me twice every month since October 2025 to January 2026 through Klarna after only one purchase in October.Their phone is always off and they don't reply to emails. Be careful!!!!I have already contacted Klarna.I am contacting my bank.I am busy right now but will contact the police and will report them to trading standards if it is not solved

1
Date of experience: Nov 08, 2025
Linda Morris
Always excellent service

Always excellent service. Been buying for many years.

5
Date of experience: Nov 06, 2025
Beata
If I could I will gave -1000stars .They…

If I could I will gave -1000stars .They took 11 payments of £8.99 each without any reminder. RUBBISH!!!AVOID!!!

1
Date of experience: Oct 18, 2025
Hannah
Every one please avoid the website they…

Every one please avoid this website they are scammers they tryed to take 8.99 monthly form my bank, luckily my bank froze my account every time they tryed to withdraw money giving me enough time to block them!! Nice try but I won’t be buying form these scammers!!!

1
Date of experience: Oct 09, 2025
Marie Hoare
Scam they have took money out of my…

Scam they have took money out of my bank I haven't even heard of them. I have never had any email saying iv subscribed nor have I received anything from this company

1
Date of experience: Sep 28, 2025
Gavin
No Goodwill, Poor Customer Service

I joined for a one-off purchase over two years ago. I hadn’t used the service since, but I only just realised the direct debit was still running. When I contacted customer service to cancel the payment, I explained the mistake and asked—very politely—if they could consider a refund or even a partial refund as a goodwill gesture, given I hadn’t used the membership once in that time. Their response was simply to cancel my account with no refund at all.I completely understand that technically the payments were my responsibility, but good customer service is about more than sticking to the strictest terms. A little flexibility and understanding would have gone a long way here. Instead, I’m left feeling disappointed and undervalued as a customer.

1
Date of experience: Sep 25, 2025
Lucy Woods
Arrived quickly and as ordered

5
Date of experience: Sep 24, 2025
Tracy Higgins
Ordered bottles of nettle shampoo and…

Ordered bottles of nettle shampoo and was sent nettle and burdock oil, tried to email company about error and was told email couldn't be sent. Avoid at all costs.

1
Date of experience: Sep 05, 2025
Disappointed from Devon
nothing, zip, zero and a whole lot of diddly squat

Only one star as there is no option for zero.Took money from my account, no confirmation no goods. I cancelled with my bank.Bunch of crooks, no response from emails or webchat.*** In response to your reply. THAT was pointless. I have cancelled, you clearly need the £28 you charged me more than I do. As I said, bunch of crooks.

1
Date of experience: Sep 03, 2025

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Business Details

  • Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount.

    Luxplus is your way to beauty.

  • email hello@luxplus.co.uk
  • language https://luxplus.co.uk

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