luxyhair.com

4.6
4.6 Based on 196 reviews

Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world....

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Average Rating

4.6

/
5

196 Reviews

5 Star
87%
4 Star
1%
3 Star
1%
2 Star
3%
1 Star
9%

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Review Time

Jami Mathers
Very helpful

Very helpful! Thank you!

5
Date of experience: Sep 24, 2025
Elizabeth Bone
Haven is a awesome!

Haven was very nice and super helpful. I think she got the right hair color for me. I’m excited for it to come in!

5
Date of experience: Sep 09, 2025
kelly
Haven was extremely helpful!

Haven was extremely helpful!! She was so patient with my options and types that would work best. She even recommended buying Luxy off amazon for quicker shipping!

5
Date of experience: Sep 05, 2025
Anna Moskovchenko
Quick and easy

Kerry made selecting extensions a fast, easy and seamless experience. The call was informative and I felt like I am in good hands. Thank you!

5
Date of experience: Sep 04, 2025
Letty
I had such a great experience with Luxy…

I had such a great experience with Luxy Hair! The hair extensions I originally ordered were out of stock, but their customer service went above and beyond to make it right. They quickly reached out, offered me a replacement, and even took the time to wish me a happy birthday. To make sure I got them in time, they shipped my order overnight, which I’m so grateful for. The extensions are beautiful, and the customer care was just as amazing. Highly recommend!

5
Date of experience: Sep 03, 2025
Tracy Martinez
Color Match Appointment

Kerry listened and answered all my questions about the extensions and the color. She matched me with the perfect color and the grams I needed for my bridal hair.

5
Date of experience: Aug 29, 2025
Unknown
I had a great experience with Kerry! She was very helpful.

I had a great experience with Kerry! She was very kind and helpful!

5
Date of experience: Aug 20, 2025
Jeri Schmidt
Everyone ( Haven and the other experts)…

Everyone ( Haven and the other experts) have been soooo helpful! Their insights and knowledge made my experience quite easy and fun! Thank you!

5
Date of experience: Aug 19, 2025
Lauren Rios
You lost a long time customer.

If I would give you guys zero stars I would. I have been a customer of Luxy for over 8 years and have spent thousands of dollars on extensions. The color I picked looks nothing like the sample once I opened it or the photo on the website and your company is refusing to let me do an exchange. It’s absolutely ridiculous. The color is horrendous and your team is refusing to accommodate me.

1
Date of experience: Aug 18, 2025
Marielle Sohan
I have been purchasing Luxy hair…

I have been purchasing Luxy hair extensions for YEARS! Ever since I came across these girls on YouTube & I have to say that this is the only brand whose hair color matches mine perfectly. They have the best customer service in which most recently, Kerry made me so happy during an incident where I was trying something new and was not comfortable. She accommodated me quickly with my needs with no hassle. This is why I trust to continue to only purchase hair extensions with Luxy Hair.

5
Date of experience: Aug 14, 2025

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Business Details

  • Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world.

  • email info@luxyhair.com
  • language https://www.luxyhair.com

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