Review Time
Nothing but great things to say about Luxy Hair. From the product to customer service. The girls went above and beyond to make sure my order was correct, delivered to the address I requested (I made a mistake when placing the order and they needed to go and fix it for me. They didn’t have to because it was my fault but they their thing and I am beyond grateful) and the reassurance was everything I needed. Let’s not forget to mention how great the hair is. Honestly I am obsessed and will definitely place another order and sharing with my girls so they can order. Nothing but great things to say about my experience with Luxy hair.
I’ve ordered from Luxy Hair many times over the years — from their regular clip-ins to the Halo and now the Seamless extensions. I used the Halo extensions for a long time and absolutely loved them. They were easy to use, blended beautifully, and gave my hair such a natural, full look.After being diagnosed with alopecia, I had to switch to the Seamless extensions, and I’m so grateful Luxy offers this option. They are perfect for my thinning hair and give me the confidence I truly need. The quality of the hair is consistently high, and the color match is spot on every time.I also want to highlight their customer service — I had to reach out recently, and they responded promptly. Everyone I spoke with was polite and helpful.Luxy Hair offers a wide variety of options and sizes, and I’ve always had a great experience. I highly recommend them to anyone looking for beautiful, reliable hair extensions!
I am truly dissapointed in my 4th purchase from Luxyhair as the ponytail extensions that I bought came wikth 3 attachment clips iinstead of one so it absolutely impossible for me to put it no matter how times I tried it just looks very unkempt and uneven because the extra two clips makes impossible to tie around with according the the YouTube video. Hence I contacted the CSR with photos as proof and they confirmed its a faulty product and only 1 clip attachment is supposed to be on it. Not only they sent me a faulty product but they expect me to pay for international postage and return it, wait for a refund then order a new one. The reason they gave for not offering a free return is because the box and sealed is open. So how am i going to try on the extension and notice it does not work with 3 clips if I do not open it to try?? Make it make sense. Its not a usual return since this is wholly their mistake for sending a faulty product. This is very bad customer service and I also bought the extension for an event that I was planning to wear it and now I have nothing else to replace it. And yet LuxyHair expect me to pay for return international shipping.
This will be my second time purchasing extensions through Luxy! I’ve been wearing extensions for about 12 years now, and these are by far the best I’ve had! The quality is amazing,quick shipping, and amazing customer service! Highly recommend getting your next set with Luxy!✨
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Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world.
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