Review Time
Lynn is an absolute gem from the Luxy customer service team - she was very responsive and went above and beyond to ensure I was taken care of as a first-time extensions user and Luxy shopper. While it didn't work out because my own hair is too thick, I still felt compelled to write this review because of the exceptional customer service I received!
Lucy hair team customer service was so easy to work with. I chatted with Kerry who was super responsive via email and was able to sort through my technical issue regarding an exchange. I was so happy with the hair but had an issue with the exchange and Kerry made it right and sent me a label for easy shipping.
A few months ago, I got my first set of clip ins. I was nervous and confused. I followed the directions and viola! Blended beautifully! Recently got a topper to match too. Wow! Totally gorgeous and natural looking. I’m already planning my next purchase! I have to also point out Luxy’s great customer support. I had many questions about my order. Also, my building management lost my package. Luxy’s cust service rep was there to help at every turn. They were super sweet and resolved all of my issues. Went above and beyond! Highly recommend the company and their products.
Such nasty hair extensions I received. They have the nastiest smell and no matter how much I washed them use clarifying shampoo it won’t go away! Tried to get help from the company was told they could only help me if I provided the serial number that came with packaging of the extensions. I threw it away . They used this excuse to not help me. That’s a tactic they will use just in case keep your box. I order the jet black set full price. The set has blonde hair mixed with the black. It looks like I have grey hairs it’s a mess and a lot of the hair in the clip in was cut at the top! This creates a lot bulk in the hair extensions and can’t make it look flat on the head. Beware because if you dye this hair extensions it will become a matted mess! I would choose to go to a hair stylist and get hair extensions from as it just a pricey and you get better quality. Don’t ever buy this full price or close to full price they are not worth it.
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Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world.
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