luxyhair.com

4.6
4.6 Based on 196 reviews

Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world....

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Average Rating

4.6

/
5

196 Reviews

5 Star
87%
4 Star
1%
3 Star
1%
2 Star
3%
1 Star
9%

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Review Time

Julie Burritt
Courteous and knowledgeable

Haven was so kind, professional, courteous, and put me at ease color matching me for a new Luxy Halo transitioning from my other Hidden Crown Halo.

5
Date of experience: Nov 06, 2025
Melinda Chambers
The product is beautiful

The product is beautiful, user friendly, and durable. I love the difference in my appearance too! I feel beautiful and love the ability to change up the length and add some highlights from other packs. The customer service is stellar, literally stellar. Kerry in customer service has restored my faith in all things service related.

5
Date of experience: Nov 01, 2025
Debra Mennella
Very helpful and color match was perfect

Very helpful and color match was perfect

5
Date of experience: Oct 31, 2025
AngelaNelson
Amazing Customer Service!

To be able to actually text back and forth with a stylist, who will match your color and make recommendations, is 100% the way to go! It leaves all the guesswork out of it, and makes the money extremely well spent. Thank you especially to Haven, who answered my questions right away and was so nice (and encouraging) about the whole process!

5
Date of experience: Oct 31, 2025
Marie
Helpful & Pleasant Customer Service

I had the pleasure of receiving emails from a Luxy Hair Company representative that were helpful and friendly regarding an item needing to be returned.

5
Date of experience: Oct 28, 2025
Karen Hernandez
I had an amazing experience with Luxy…

I had an amazing experience with Luxy Hair! The extensions are excellent quality — soft, thick, and absolutely beautiful. My wedding hairdo was absolutely perfect thanks to my Luxies; they blended flawlessly and held up beautifully the entire night.What truly impressed me was their outstanding customer service. When FedEx lost my original package, Luxy immediately stepped in and sent a replacement overnight without any hassle. They were kind, responsive, and incredibly helpful throughout the entire process.I’m beyond happy with both the product and the service. Highly recommend Luxy Hair! 💕

5
Date of experience: Oct 24, 2025
Taylor Woodruff
Haven was absolutely AMAZING

Haven was absolutely AMAZING! She helped me decide which hair extensions would fit best for me! She was very sweet and helpful.

5
Date of experience: Oct 16, 2025
Sarah
Overly impressed with the customer…

Overly impressed with the customer service! My issue was picked up and dealt with so quickly and the girls were so kind ☺️

5
Date of experience: Oct 08, 2025
Shelby
I am obsessed with Luxy

I am obsessed with Luxy. Incredible hair - no one ever knows I’m wearing clip ins and I get compliments on my hair every time. The seamless are so thin. I have very fine hair and they stay completely hidden. I also have wavy hair and the natural patter of the hair is so helpful. The scalp fill ins are very impressively designed. What’s even better is that their customer service is out of this world. They are so kind, helpful and responsive. I have never gotten better customer service from a company in my life. Sometimes they reply I minutes!! Their color matching is INCREDIBLE. I have complex hair color and they match it with ease and accuracy. Mikayla & Lynn are goddesses.I’m so so so impressed. It’s worth every penny. Also I’ve had my halo for over a year and it still looks brand new.

5
Date of experience: Oct 03, 2025
Silken Sellinger
when I had a issue they took care of it…

when I had a issue they took care of it very promptly.

5
Date of experience: Oct 01, 2025

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Business Details

  • Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world.

  • email info@luxyhair.com
  • language https://www.luxyhair.com

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