Review Time
Spent an insane amount of money as a repeat customer on clip in hair extensions. I have had a them for a total of 6 months and they have discolored and Look streaky over that time.. When contacting customer service they claimed they weren’t the same extension and said they declined my claim. Which is exactly why I contacted them to begin with… Very disappointing. Quality of product stinks. And a waste of money.
I had such a great experience with Luxy Hair! I initially misjudged the shade of my halo, but Kerry and Haven were incredibly kind and went above and beyond their policy to help replace my set. Their customer service was amazing and they truly cared about making things the right fit and as easy as possible. Because of them, I’ll absolutely be shopping with Luxy again!
Mikayla gave me 15 minutes on a video call, advised me on the best color extensions, then there was an issue and they gave me a discount that was offered on the website but not accredited when I purchased.Luxy Hair has great, personalized customer service. Highly recommended.
The Luxy team helped me with my first order to color match my hair, which at the time had been dyed, faded, toned, and dyed again. Basically a science experiment. I needed something that would not only match the dyed hair but the lived-in hair color as well. Somehow, they nailed it on the first try. The match was perfect.The hair quality? So good. And SO thick. I’ve worn extensions for about 10 years (tape-ins) and have tried brands like Bellami (very pricey for the grams you get) and HairTalk (great quality, pretty comparable). I wanted reliable clip-ins to wean off of hair extensions to let my hair breathe a bit and found Luxy. I ended up wearing them way more than expected, clearly but my hair did not suffer and actually grew quite a bit and didn't thin out like they did with tape-ins. Honestly, they gave me the best value for the amount and quality of hair you receive.They blended so well that people constantly thought it was my real hair. They were so thick I had to leave one row out because it was too much hair. Not complaining at all, just saying.I wore them almost daily for about 8 months and rarely took them out. They probably would have lasted longer if I had treated them a little better and not basically made them part of my personality.I just placed my second order and had a small issue. I reached out late Friday night expecting a Monday response at best. Nope. They replied almost immediately. We messaged a bit into Saturday, and by Monday morning the issue was completely resolved. I was genuinely shocked at how fast and helpful they were, especially over a weekend.I’m seriously impressed with this company. They do business the right way. I’ve already recommended them to multiple people and I’ll definitely keep buying from them.If you’re considering clip-ins, don’t sleep on Luxy. Signed, a very loyal repeat customer.PS. To those who found the hair became frizzy or did not hold a curl, you need to blowdry them with a thick bristle brush and use the right products for the hair. I treat it like it's my real hair, especially as a girl who lives in Florida and has to battle humidity daily. Hope this helps.PSS. Also, I took the extensions to my hairdresser who cut it into the blunt cut I wanted. I recommend doing this as well just make sure to mark the placement the rows so it matches up when taking them in/out.
Appointment went very smoothly and Mikayla was very helpful in guiding my purchase. Got my extensions VERY quick (literally next day) - love that it had a piece to try on which helps because I needed to get a different shade. But allows returns to be seemless.
I’m really happy with my Luxy hair extensions. The quality is excellent, and the shade blends perfectly with my natural hair. Their customer service team was responsive and easy to work with; the agent shared several helpful videos showing exactly how to apply them. I feel much more confident using them now.
Haven was absolutely incredible. She is thorough, efficient, and knowledgable, as well as genuinely kind and friendly. She went the extra mile for me beyond just consulting on the hair extensions; she also answered all my questions about hair care, styling, and maintenance. I specifically asked her to send me the link for this review so I could let her supervisor know how impressed I was with her service. She is truly an invaluable asset to your company.
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Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world.
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