Review Time
I had been given a replacement on my first set due to low quality hair right after doing a conditioning rinse on the hair. I used special hair extension conditioner from a professional hair extensions line The Hair Shop. I’m so disappointed because this second set they sent me is no better. I’ve worn this hair for a month when my hair got damp as I got caught the rain & now the extensions are frizzed up. No amount of flat ironing helps. All the short ends that are of various lengths throughout the hair point every which direction making the hair look so frizzy next to my own silky straight hair. My fingers get stuck in the hair after I wear it for an hour or two, it is not silky nor smooth—making me wonder if the hair is Remy at all & the cuticles aren’t kept in tact in the same direction from root to end. I now carry a small brush with me & I’m constantly having to brush out the tangles. This hair only looks good straight out of the box. But do not get it wet! For any reason. I should have just gone with the 50% money back when they offered this option upon return of my first set. Instead I chose to have them send me a replacement thinking maybe I received a bad batch.I do have positive things to say as well. But I’m mainly rating the quality of the hair as this matters most. Luxy customer service is amazing. They get back to you very quickly & are very understanding & resolved my first problem very efficiently. I was treated with honor & respect. Never felt like a nuisance. The clips & how they’re sewn into the wefts are amazing. I have worn extensions for 20 years & Luxy by far do the best job at this. The clips are secure & stay flat to the head without slipping. I purchased the original weft (not seamless) there is very minimal shedding. But the hair doesn’t stay curled well. The curls do relax a lot after wear for a few hours. But this I find happens to a lot of extensions.
Great experience and great product! I even reached out to customer service because I forgot to enter my coupon code for the first time offer discount and they retroactively gave it to me and very quickly. Really happy with the color and they came quickly.
I had initially emailed regarding some swatches I placed an order for, but was unaware that they were not currently in stock and would take some time to ship out. Therefore I got in contact with Mikayla whom was able to help me regarding this issue. I did not want to purchase extensions unless I knew I had the right colour, but she ensured me that she would help me with a return option if I ordered two different sets of extensions in different colours. I did that, and true to her word she was able to help me with a return label for the extensions that were not right for me. Overall a very smooth experience, and very quick and helpful service from Mikayla!
Luxy was very easy to work with and the extensions were beautiful. Unfortunately I ended up returning my extensions only because I decided to do an updo for my wedding and did not need them. The return process was great and easy since I never used the product. If you’re going to use extensions use these!
This is my third order of Luxy Hair extensions, and unfortunately, it was by far the most disappointing. The test swatch included in the box did not match the actual extensions, and since the box was opened, the order is non-refundable. I always order Off Black, which has matched my hair perfectly in the past, but this set is clearly a medium to dark brown. I almost believe the wrong color was sent, but the box is labeled Off Black, so I’m not sure what went wrong. Now I’ll have to spend hundreds of dollars to have this halo professionally colored to match my hair, which is incredibly frustrating.On top of that, there are so many broken pieces throughout the extension, it honestly looks like it has already been worn for six months. Extensions I’ve owned from Luxy for years have held up better than this. Sadly, I will not be purchasing from Luxy again, and I’ll be looking for a new, more reliable brand, as the quality has clearly gone downhill.
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Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world.
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