Name: lycamobile.pt
Telephone: 000000000
Rating: 3.8

ML Guest

LycaMobile Block Tethering! So useless.

Bought this SIM to provide IOT at my daughters Portuguese house. As it does not allow tethering, it was a complete waste of money, so I threw SIM away, and wrote off the €10 I'd topped up account with.I now find a recurring charge of €7 on my bank card!I am unable to log into my account (need SIM to receive 2FA) to find out what this charge is for and to cancel payments, so have frozen card to stop further payments to Lyca.Don't waste your time with Lyca.UPDATE: turns out password recovery was sent to email, not SIM, so I am able to log into account. Still unable to find details of any charges.

Date of experience: Jun 02, 2025

Sapphire C. Guest

9 months ago

The connection is often lost and I…

The connection is often lost and I cannot hotspot from my plan which was my main use of the lyca

Date of experience: Jun 01, 2025

Paul Parker Guest

9 months ago

Bad internet poor connection

It very bad internet every 10 minutes its disconnect real bad experience with lyca

Date of experience: Jun 01, 2025

Johnny Ross Guest

9 months ago

Terrible customer service

For a few weeks now, I can't contact any customer service, and no one is replying to my emails. My subscription was automatically set to auto-renew, and I can't stop it. Their app does not work for eSIM, and so I can't change the auto-renew by myself. The internet otherwise worked well in Portugal, apart from minor outages.

Date of experience: May 31, 2025

Enoch Anderson Guest

9 months ago

Lycamobile service is a disaster.

On 2025-05-30 I purchased an eSIM card with the Lyca Boss plan for €5. Upon arriving in Madeira, the card did not register, the phone shows "unknown number", there is no data connection, no internet, nothing works. I managed to find out the card number, but that didn’t help. Support is not responding to emails, and I do not intend to call. Only automated replies for emais. Lycamobile service is a disaster. Stay away from them—you’ll just lose your money and never get the service.P.S. I received a refund for the unused eSIM. Thank you!

Date of experience: May 30, 2025

MisterOne73 Guest

9 months ago

Terrible service

Terrible service. Don’t respond to emails to customer service - that is if you can actually email them (mailbox is often full). Chat doesn’t work and spent numerous hours trying to get in touch by phone only for it to get cut off. 🤬After posting this Lyca responded to myReview so I emailed them via emailAddress ontheir comment. Over a week in and still nothing… that says it all really!!’n

Date of experience: May 28, 2025

Gladys Barnes Guest

9 months ago

Smooth clear and detailed help from…

Smooth clear and detailed help from the professional assistant jenny. Struggling with the sim switch but now its done . With those very detailed assistance . Thanks Jenny and lycamobile team.