Review Time
I lost my SIM card while I was abroad, and as soon as I returned, I contacted Lyca Mobile customer service. Amanda, who took my call, was incredibly helpful and resolved my issue within an hour. Thanks to her efficiency, I was able to replace my lost SIM and keep my existing number. Excellent service!
After 2 years of abysmal service, being charged wrong amounts and refused reimbursements (even after I've repeatedly disabled automatic renewals), I have been trying for 2 days to get the portability code for my number. This has been a predictable run-around. The only way to get it is by calling customer service. Customer service claimed it had to be generated from scratch and this was my fault for not having registered my tax ID with my number (false, I had, which they subsequently admitted). Today I received a mysterious SMS saying the ticket was closed and to call customer service for information. I tried calling customer service at 17:50 local time and got the automated message that they were closed and to call back during their working hours of 09:30 to 18:30... Unbelievable. Sums up their abysmal service and borderline fraudulent practices. I want the portability code asap and to be done with this company.
Just like a cherry on top of a cake Lyca had to embellish their already terrible record with me by taking 4 days, and counting, to issue a working CVP code to move to another provider.I was neutral on their service for some time, mainly as I use my phone on WiFi and didn't have to contact support.However over the last year, and especially the last 6 months, it's revealed how bad they are.* Slowest and most unreliable mobile Internet access by far* Disabled mobile hotspot with zero notice* Shuts down their customer support early (website says it closes at 18:30 however 2 times already this week I verified it shut at 17.40 and 18:05 respectively)* Going in to my 5th day trying to get a working CVP code to move to MEO* Have had very bad voice calls for weeks* Changing to an eSIM doesn't work via app or the website* Will spam rubbish offers via SMS and E-mail but refuse to send CVP codes via these mediums even though this is in the ANACOM regulations to do so* Will put you on hold indefinitely if you try to speak to a supervisor* Will close a support call as 'resolved' and force a new one to be generated, undoubtedly to improve 'metrics'My husband is also moving away from Lyca Mobile PT at the same time and they've used different tactics to delay or stop him moving.Because he has a more memorable number they supposedly class that as a 'VIP number' and wanted him to additionally e-mail the request alongside his call to customer services.After vigorously discussing these so called 'VIP numbers' with support and threatening to contact ANACOM thankfully his number is in the process of being moved, like me though he didn't get the code within the stipulated 24 hour period.Don't trust these guys with your money as the service isn't there, all the way from the experience on your phone to the support behind it.Update 17/05/2025:* 5th day & still waiting for a valid CVP code.* Called customer support...nothing, just more waiting for the 'right department' to actually do something.* Said it was untenable and wanted to speak to a supervisor, explaining that 4 times already when doing this I'd either waited an hour and been cut off or just heard the call centre as 'mood music' without anyone speaking to me* Was assured a supervisor would call* No-one calledUpdate 18/05/2025:* Lyca CS closed, day of rest for all of us.Update 19/05/2025:* Decide to call Lyca and chose the option to speak to the 'inbound' porting team. Speak to a helpful lady and describe the issue in trying to move to MEO* After this I get a call from a 'supervisor' via a London/UK number, sounds promising as my husband had a similar call that progressed his CVP issue* Told we'll get a call back when a new code has been generated* No call back that dayUpdate 20/05/2025:* No call from Lyca but decide not to call CS and give them a bit more time.Update 21/05/2025:* Call Lyca CS and told that we should still be expecting someone to call* No-one callsUpdate 22/05/2025:10 days into trying to get the number ported to MEO and it's Groundhog Day again!* Called customer support for an update* Told the code has been updated (Spoiler alert! It's the same invalid code)* Was assured the issue was being prioritised...againNow we're 4 days from renewal and I said to them we're not paying another cent.A successful process now will take > 4 days. CS rep suggested turning off Auto Renewal.I don't trust this company, so I've requested written guarantees of service until the process is completed should we disable Auto Renew.Also, as they haven't fulfilled the request, I've asked how to claim the 2.50€ per day compensation. Currently that sits at around 22.50€.Update 27/05/2025:14th day and still no feedback from the Customer Services on a working CVP code, or more recently from the Trustpilot addresses.The latter has been provided with the information but typically they only want to show responsiveness on Trustpilot.Behind the scenes they do absolutely nothing, no reply or follow-ups to speak of.Avoid this company at all costs.BTW, what's with all of the obviously fake reviews?Almost nothing at 2,3, and 4 stars, which itself is suspicious, and most of the ones at 5* just reek of employees or contractors writing fabricated reviews.
****Edit as requested i shared a screenshot with Lycamobile where it says App not available in your country ***** They did not reply. Wish I'd never used them. Back in UK soon and will never use them again and will advise as many people as possible to avoid them.....Just come intk France, text from Lyca saying welcome. Now data does not work here so google maps wont load on my phone....SCAMMERSStay away from Lycamobile if you're travelling. I've shared this on all the camper and travel groups I'm on.Im now in Spain and it's worse here than Portugal. They sent a text saying we will send a link to update your data settings so things work better. They did. You click on link and shock horror..it does not work you get error messages.......I go to bars etc to use their WiFi......AVOID THESE COWBOYS. Trying to turn auto renew off also does not work.....ill need to change bank accounts Reply from Lyca asking for photos of message I get. Sent two of these to Lyca mobile. .........Bought an esim for my S24 and was reasonably straightforward. However, I cant get the PT app to download. It always says, not available in your area. I've registered, and can go on the website and it text me and emails me verification mesaages. But the app will not download and just says not availablein your area. The UK Lycamobile app also downloads, but it won't recognise my number as it will not let me change the +44 area code. I messaged Lyca about a week ago and no response. I'll go buy a physical sim today. Not lycamobile.
Reply to info requested:Cell Number: +351 920 140 228Email: Trustpilot does not permit email addresses in the body of this message. Note: I have also emailed trustpilotreview@lycamobile. com. I am awaiting a response. The email contains my cell number. Lyca Mobile will not provide my CVP so that I can port my number to a different service provider.This, they say, because my account is blocked due to outstanding monies owed. I unsuccessfully tried to resolve unauthorised (tripple) bank deductions with their call centre on two different occasions. After not being able to find a resolution, I blocked the deductions at my bank. Wanting to move to a different service provider, Lyca are refusing to provide my CVP number required to port my number. They claim there's a large sum outstanding on my account. I have written a formal complaint letter to Lyca Mobile and still no resolution. This company has a serious system billing issue which they reduse to acknowledge or resolve.
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