Review Time
Wileen was very helpful in getting my CVP code.But your representatives who are serving at the Alameda metro station outlet have insulting staff. they didn't help the customer. I wanted to change my package but he didn't help me. My rating is for Wileen.So finally I decided to port out from Lyca to W.T.F.
I had the worst experience ever. After being a customer for 2 years, I was forced to switch to other provider. Here is my story:1. I wanted to renew my yearly bundle of 120 euro. It worked for my wife, but for me it didn't and they switched me automatically to a monthly plan.2. After 1 month, when I tried to switch to yearly plan again, they had a bug on the site, and weren't allowing me to renew it. The site was redirecting me to a page for buying new sim card with a plan.3. After I payed for the plan, I got an email that a new sim card will arrive soon. (But I wanted to just renew my plan)4. I called right away their support, and an Indian girl was very rude to me, was interrupting me and then put me on hold. After 20 minutes on hold, she just hang up.I called again, and a guy told me to send then an email with proof of payment on their address and they will fix the problem.5. I didn't got anything or replies and After 2 days I received a new sim. I called the support again and a Indian girl told me: "And, what do you want me to do?". I told her that I want her to solve my problem. And then she hung up again.6. I did another 3 attempts to call, and a guy told me to send an email again and that everything will be solved in 8 hours. 7. After 5 days passed, still nothing got solved. I decided to use at least temporary the new SIM Card but SURPRISE !, My yearly bundle wasn't there either. I could not make calls both on my old sim and new sim. 8. I called the support again in a different language (hoping that this will change anything), and they said that a error happened, and the bundle isn't connected to my new sim. And told me to wait again. Also they told me to send again the email but in a different language.9. After 12 emails (none with any replies) and 7 calls, I realized that there will be no any changes and decided to switch to different provider. But SURPRISE AGAIN !. Different provider needs a kind of CVP code in order to port the number. And in order to get it, I need to call again the support or send an email. But I didn't have any minutes anymore. 10. In the end, I had just to buy the 3-rd Sim card and change the phone number in all the banks, insurances, apps etc. (Which took me another 4 days)I never had such bad experience with any services in my life. I would not recommend anyone.P.S: After 9 days I just got an email that my money will be returned in 7 days. Will still see.
We went on a 3-day holiday to Lisbon and we bought Lyca's sin card for those 3 days. It didn't work from the first day. After returning home from holiday, we receive a monthly charge of 16.00 euros on our credit card account for something that never worked. We tried to cancel with Lyca, and they asked for the number, but after the our holiday, we had no reason to keep the SIM card. So we don't have the number anymore.Therefore, the charge continues monthly without Lyca resolving the issue. We do NOT recommend this dodge company at all.
Worst customer service that I've encountered.Whenever I call I feel like they didn't have much training and are very rude. From the very beginning it was a nightmare.I've got the SIM card online with £10 plan 6 months for the 20GB and paid online and when the SIM card arrived no plan was attached to it and they wanted me to pay £15 pounds to activate. I explained that I've already paid for the plan and they told me that I did not. I had my bank statement to prove it but they said it doesn't not prove it that I paid. Lucky I did a print screen when I've paid for the sim card online and sent that to them. With no apologies they activate the plan like they were doing me a favour.On my second month I top up the app with 15euros and I am charged twice. I didn't do anything about it because I didn't want to waste time again on the phone with their customer service. I've just thought, I'll use it in the next months.Everything it's fine until on my birthday I am on a call on WhatsApp and my call disconnects. I've noticed that I don't have internet and I check on the app. The 30 pounds I had on my app that was supposed to be used to renew the plan was gone. When I contacted Lycamobile they gave the excuse that I used all my data and therefore the 30pounds were used on pay as you go basis. I knew that was impossible because o rarely use the internet. When I went on the app and added all the MB that I used on the past month I only used about 4GB out of the 20GB. Also my plan was supposed to renew on that day or the day before. When I asked why my plan wasn't renew or why I didn't get a text saying that they weren't able to renew my plan ( or something on this lines ) they said they didn't know and they were going to ask another department. Few days by and today I get a text saying that someone already looked at my case and to call the call center. This call was the worst until now. They literally told me the case was close and the reason they didn't renew my plan was because it wasn't activated. When I asked why it worked or the past months and not on this one? Just told me it was because it wasn't activated in a rude way. I just wanted to understand what happened to be deactivated as it was working fine until now. Basically he told me it's close that's it. With no reply on my questions. I now don't have a plan they took 30 pounds of me. For my understanding the plan for some reason was not renewed on the system and Lyca changed my number to pay as you go and in just less than an hour my money was gone. It was an easy fix and a miss opportunity to show that they care about their customers. Instead when I ask what day did I reached the 20GB allowance? Why I wasn't notify? What day was my plan supposed to renew? Why it didn't? Why I didn't get a text if they tried to renew and they weren't able? (The money was in the account) they just reply that I used all the 20GB. It's like talking with a wall and now they just say your plan didn't renew because it wasn't active. I've already opened a dispute with my bank and hopefully they will sort it out.
So I purchased a prepaid SIM card on Lisbon. Registered the card and received confirmation, still wouldn't work. Entered the number and password Lyca had sent me and it told me card was locked. My only ability to contact them was e-mail over wifi. Got the automated reply and nothing else. Store could not refund an activated sim so I had to purchase another. Went with Woo For the second one. Easy and seamless, it worked right away.Do better Lyca, do better Update April 17, 2024 Lyca has been playing a game of ask needless questions every few days by email and then go back and ask exactly what is the problem we are trying to solve. This is by far the worst customer service I have ever encountered. This company is not worth the time I have spent over something that could have been easily resolved in one day.
Claim your business profile now and gain access to all features and respond to customer reviews.
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
bg662.com
sheebaequipments.in
worthy.com
310nutrition.com
online.zebacus.com
friendlydiamonds.com
petsathome.com
rich-queen.com
luckystart.com
livecarmodel.com
