Review Time
i was using lyca, but, last November i purchase 3month bundle and they cut the amount as well.. but, they didn’t give for single month any data,call,even msg as well. i call them 6-7 time to refund and 3-4 times mail as well, (and yes i have proof as well) but every person who response the phone they speak different from each other. sorry lyca i didn’t aspect from you like that. but It's truth. you did like a scammer. i think scammer is much more better then you on that situation. better start begging in the road instead of this. Thanks for Middle finger types service. obrigado!!
I bought the bundle on Saturday night, wait until Monday to call Support. Support asked me to send email and will be responded up to 48 hours. now I receive a mail back said I need to wait another 48 hours to be analyse, it just pointless if I need to wait that long to have a top up… the support said I should do in the shops, why they have online service.!!
Zero stars if there was an option. The support is absolutely below any standard. Any problem they are not able to solve!1st example: I had a balance on my phone I wanted to use on the website to buy a bundle. To do it I needed a password. I have never configured my account on their website but the system kept asking for a password. I tried to reset it. Do do it you need some data which are stored on your locked account ! Trap 22. The customer service was unable to help me as they could not confirm my identity as again they needed some data from locked account !! My address, my passport nor sending a OTP to my phone was not an option to help me!2nd example: According to the above I asked them to send my remaining cash balance to my Paypal account I paid from. I could write a book about wasting time with so called support!!! Avoid this company in Portugal!3rd example as of a moment ago. Month earlier using instructions on their website I paid for the 3M LONG TERM Bundle. I was charged over 30 euros (can't be accurate as their system has been hacked and iphone's app is not working anymore). A month later my bundle expired and another period has not been activated. So I tried to sort it out and chatted with live agent (but brainless one!). He told me I did not buy a bundle a month ago but instead of this I was charged 15 cents per mb. This is a f***g b****s as 3 days earlier I check the bundle on my phone using *#137* and it confirmed my BUNDLE will expire on 9/11/2023 !! So I was not charged as an LYCA EXPERT said per mb but I had a bundle purchased. So to clarify. Avoid this company as they simply steal the money. Once paid forget to get any refund or any single problem sorted. They are always right and p**s off man. Just finished to use them for good as of now after a year on pain.RegardsDariusz
Hello Lyca team good Morning! I called to the customers service and one of your staff received the calls his name is Miguel and he didn’t gave me his sir name whenever I called Lyca customers service Mr, Miguel always rude he doesn’t no how to deal with clients I am your regular clients, it’s 4th time I talk in Lyca customers service with him so I am really disappointed you have to do something or you have to give some training to him there are other staff they are not like Miguel but the guy Miguel is so bad and rude he makes the clients angry so you must to do something please. Thank you. The complain which I wrote it happens after a call the date is there and the time was 9:45am actually it happens with my sister and before it happens with me so many times so because my sister lost her mobile with all the banking apps but we already called the bank to closed the bank cards at the last we called to the Lyca to get same number because every where was the same number we had to open the bank apps we need again same number that was our business account that’s why we need an urgent, so my sister borrowed my mobile and called to the Lyca customer service and same Mr,Miguel received the calls but I can recognise him because it happens so many times even we were talking nicely whatever he asked the question we are giving him correctly but he was asking is that the new number then we were confused that may be he was asking that we need the new number there was little communication gap but from the starting he was rude he doesn’t no how to talk with the clients, he make us angry which is normal if you don’t get nice response of course then he will get the same response again which is normal and and I asked him his sir name so many times he said no I don’t want to give , he said no, no I you can do whatever you want that’s why yesterday was the first time we decided to make complain against him before it happens but we never make a complain against him but yesterday was really disappointed and he was really disgusting, we have the shop where we are selling the Lyca SIM cards if like this we need to stop everything to sell from Lyca and we need to stop to use Lyca SIM card , we never knows when we will lost our mobile and it was just stolen so please if next time also it happens we can not tolerate anymore. Please.
All the Lycamobile agents have been very friendly, patient, and efficient. Eduardo understood my issues, he thoroughly checked my account history, and spoke excellent English.I also spoke with Susanna today, and she expressed the same qualities as Eduardo.
Maram´s Excellent Customer Service @Lyca Mobile PT.Maram had high sense of empathy in helping resolve the issue with my line that I mistakenly misplaced. Her colleagues refused helping for some days until I met this proactive staff of Lyca Portugal.In my 8 years of using Lyca Mobile in Portugal, I have never met a customer service Specialist who is both meticulous and empathetic. Such staff should be well-positioned in leadership roles to teach others how to help the customer and the company to grow especially after verifying the customer´s details to serve them well.
I bought a data bundle and just after i paid for it they texted me stating that i could't chose that bundle dont't know why... i asked for a refund. 33 days have passed and just keep saying they escalated the issue to the proper department but no answer and no money yet. they are stealing me and don't solve the problem. it's easy to solve, i dindn't use internet just check it and be honest!!!
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