Review Time
It was awesome to receive some help in my native tongue (French) thanks to Romilton and Bartolomeu being able to speak that language, because that way, it was much easier for them to guide me in the settings on my phone, which all appear in French. I had to call twice because after Romilton helped me reinstall the mobile data network on my phone, it still didn't work, but Bartolomeu checked with me that all was good and after restarting my phone like he suggested, everything works again. Merci à vous deux!
I am visiting Portugal and there was a booth for Lycamobile in a shopping center. I signed up and found that the download speed is really REALLY slow. 0,4 mbps SLOW. I went back to the booth and asked if there is a special setting that I need on my phone. He basically told me to get lost ( not exact words). Wasted my €15 as less than 1 mbps is slower than my T Mobile roaming speed.
9I received a new sim from Lycamobile over a week ago, I prepaid for a bundle but the pin was faulty. I went onto the chat where I was told it would applied within 24/48 hours, nothing, back onto chat every day and get told the same thing "I have escalated to a supervisor it will be actioned asap" have just come of the chat once more and got told I just have to wait. A shocking experience from a shocking company who care nothing for customer service, they just fob you off with the party line.....WAITAnother 2 days, it is now 11 days I have been trying to get my prepaid credit bundle applied, I have had the same messages from Lyca thar I had every day last week, that the issue has been escalated and it will ve done ASAP. This company say they care about customer service but they do not.So here we are 29th October, and still I can not make any calls, texts or connect to the Internet on Lyca, I am being sent from one person to another, everyone wants to close tge issue as resolved, IT IS NOT, seems like everyone at Lyca must meet their target of closting issues without actually resolving them. I have asked for timescales they can not give them to me, this company is a joke, do not use them. So we are now upto 2nd November, after talking to a Lyca rep for a few days I still have no service, despite a number of mails to him all he wants to do is close the case, and is now ignoring me, I live in Central Portugal, but have travelled south to the Algarve for a week so I can not believe it is just where I live. This company has no customer service all that want to so is close a call without resolving the issue they are a joke. Next port of call is a mail to the CEO see if he cares about the poor service his company provide.It is now the 9th December Lyca still have not managed to provide a working sim card, I requested a refund weeks ago through Lavanya, he promised me someone would be in touch, as usual with Lyca, no response, I have messaged Lavanya a number of times nothing, no refund, no response, DO NOT use Lyca they do not care about you, customer service is about them reaching their target of closing calls asap without resolution. I would like Chris Tooley the CEO to read this message and respond to his companies lack of care
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