Review Time
Booking reference: 1076-254-008Airlines: Vueling & Ryanair, booked through MyTripThis was by far the worst flight experience I’ve had — and it wasn’t even the flight itself, just the nightmare of trying to reschedule it.Rescheduling was next to impossible. Both airlines, Vueling and Ryanair, pushed the responsibility onto MyTrip, while MyTrip offered zero real support and hid behind canned responses. Every attempt to make a change resulted in either no action, more confusion, or ridiculous extra charges.I initially paid less than the fee they wanted just to make a simple change — far more expensive than rebooking the entire trip. It’s a complete money trap, with no transparency and terrible customer service from all parties involved. None of the three — the airlines or MyTrip — want to take responsibility or actually help their customer.I would strongly advise anyone to avoid MyTrip, Vueling, and Ryanair if you value your time, money, and sanity. Pay a little more upfront to book with a company that actually helps when things go wrong.
So... I think they have an issue with understanding what security means. They hired a flight instructor that trained the 9/11 perpetrators, as a pilot, i.e. they actually let him fly PEOPLE in an airplane, and at the same time they handcuff a young girl and kick her teenage students from a plane for 'security' reasons because they... spoke Hebrew?....... Someone here is seriously confused.Let's just say I would not feel safe flying with them.
When you try to add baggage through Vueling's website or app, it will apply the change to all passengers in the booking!!!!How can this be legal?To add baggage for a single passenger, you'll need to contact Vueling's customer service directly by phone. (5 stars here for the customer service).
DO NOT FLY WITH VEULING. THEY HAVE LOST OUR LUGGAGE ON OUR FLIGHT FROM PMI TO BCN. THEY FIND IT THE FOLLOWING DAY BUT NOW 6 DAYS LATER THEY HAVE NO IDEA WHERE IT IS AND APPARENTLY THEY DONT KNOW WHO THEY USE TO DELIVER THE SUITCASE!!!! THEY DONT HAVE THE DECENCY TO COMMUNICATE OR FOLLOW THROUGH. TOTAL SHAMBLES.
My bag did not arrive on the flight. Apparently it arrived on a later flight arriving at barcelona airport at 11pm. The bag was picked up by the courier according apparently in the morning but no contact was made with me regarding when it would be delivered. The next day (so day 2) i received an update that the bag would be delivered at 13-38. I was supposed to be leaving the place was staying at 1pm to go to Barcelona. I wanted until 3 pm and then left for Barcelona. My bag never arrived. I called vueling that evening to tell them my new address but this was not updated on the system. The next morning i was informed my bag would be delivered at 13-34 to the previous address. I called vueling and again gave them my new address. It is now 17-20 on day 3 and the bag has not arrived to the old or new address. There is no contact number or details of the courier company and vueling dont know them either. My new address has not been updated on the system. I have been waiting 75 hours even though they located the bag over 60 hours ago. I am missing so many things but can only apply for compensation for a change of clothes and basic toiletries. Its unbelievably poor. Never ever ever again Vueling.
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.
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