Review Time
Avoid at all costs!Arrived at gate to board my flight to be advised that I had to pay €60 for my carry on bag even though it complied with their own terms and conditions for size. When I complained I was firmly told ‘pay or you do not travel’. On my return trip I was advised that my bag was compatible and there was no issue. Contacted customer care and they will not deal with the issue. AVOID AT THIS COMPANY AT ALL COSTS.
They overbooked the flight and just said please go to the desk for a solution… only solution was to flight the day after… they didn’t dare to find a new flight the same day or to suggest another solution… Lucky us KLM helped us. First and last time I flight with this company…
I like Vueling as an airline but their website is absolute rubbish. You cannot log in to your account, you cannot reset the password, you cannot pull your booking for check in. I don't know what kind of web designers they have but they need a new team.In the end, I don't book anything through Vueling anymore, just through BA website. But this still doesn't allow me to check in online.
I recently booked a flight through a third-party site, but when I needed to change the date due to my daughter’s school schedule, things took a turn for the worse. I was in contact with the booking agency, but what shocked me most was the airline’s role in what happened next.Without my permission, the airline canceled my ticket — and I never received any notification or confirmation. I did not request a cancellation at any point. When I followed up, the airline was rude and dismissive, showing no accountability or empathy for the situation they created.Now I’m left without a flight and no refund yet — and since it could take up to 14 days to get my money back, I can’t even book a new ticket. This has caused serious stress and inconvenience for my family.It’s unacceptable that an airline would cancel a customer’s ticket without consent and then provide no support or solution. I expected better, and I will think twice before flying with this airline again.
Never use this company, please please avoid. It’s an actual headache dealing with them, no customer care and they are completely uninterested in any issues the customers may be having. Save yourself some stress and just book with another , it’s not worth it!
I take VUELING since more than 15 years . For once I cannot take my flight to Barcelona on monday because Barcelona IVF Clinica cancelled today a medical operation that I had to do. I had immediately call VUELING to pay me back my 289E but they told me they cannot do anything (not even a credit for a future flight !!) . How a company this big cannot suggest a solution to keep a client who is flying with VUELING for so long ??!!! HOW DISHUMAN !!!!THIS IS UNACCEPTABLE !!!!!I call my lawyer early morning tomorrow and you can be sure you will hear about me !!!!!!
Horrible Experience with Vueling - Avoid at All Costs!I recently had an extremely frustrating and disappointing experience with Vueling that I feel compelled to share.We arrived at the airport 2 hours before check-in as advised. Upon arrival, the self-service check-in machines were not working. We were then directed to the British Airways desk since the flight was booked through them, only to be sent back to Vueling. This back-and-forth wasted precious time and caused unnecessary stress.After finally getting in the Vueling check-in queue, we waited for over an hour. When we reached the desk, we were abruptly told that check-in had closed — supposedly just 90 seconds earlier. What I can't understand is why there was no announcement warning passengers in line that check-in was closing soon, especially when it was clear many of us were still waiting.The staff were incredibly rude, unhelpful, and dismissive. They outright accused us of lying about how long we'd been waiting and claimed they had never faced such a situation before. However, judging by the number of similar complaints, it seems this is a recurring issue — almost as if it's a way for them to extract more money from passengers.We were forced to buy new tickets and, to add insult to injury, I was charged extra for carry-on luggage this time around. Now, the replacement flight is also delayed.This experience was beyond disappointing — it was infuriating. The incompetence and lack of basic customer service are shocking. I strongly urge others to avoid flying with Vueling if they want to save themselves from a similar nightmare.Vueling, you need to do better
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.
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