m.vueling.com

1.3
1.3 Based on 138 reviews

Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy....

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Average Rating

1.3

/
5

138 Reviews

5 Star
6%
4 Star
0%
3 Star
1%
2 Star
1%
1 Star
91%

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SC33
Very disappointing airline

Very disappointing airline: unfriendly staff, no customer service, and an overall unpleasant experience. I do not recommend it.

1
Date of experience: Jul 20, 2025
Wallace Anderson
My 3rd and last ever flight with…

My 3rd and last ever flight with Vueling. Queued for over an hour to check a bag. Then flight delayed to get "all your bags on" (said the Captain). After that delay there were no refreshments served as the crew needed the first hour for their lunch, hiding behind their curtain. I landed 24 hours ago, but my bag was left in Spain and has still not arrived. Never again!beware - booked via BA.com as a code share.

1
Date of experience: Jul 19, 2025
Charlton B.
No stars

No stars. Disastrous. Long wait to leave the airplane. So far more than one hour waiting for our luggage. Never more !

1
Date of experience: Jul 18, 2025
Bianca T.
It's been a long time since i didn't…

It's been a long time since i didn't have such a bad service... Everything is bad for the reservation to the experience itself. Avoid this company !

1
Date of experience: Jul 14, 2025
Maude B.
The worse company

The worse company, avoid it at all costs! Poor or inexistent CS, terrible staff, delays. I have no words. How can the EU accept this company to operate, this is the real question.

1
Date of experience: Jul 12, 2025
Stefano
Vergognosi

Volo cancellato dopo check-in in aereoporto

1
Date of experience: Jul 03, 2025
Nowell Harris
This airline should not exist

This airline should not exist. There's a limit to how terrible you can be. Never again. Never again. Never again.

1
Date of experience: Jul 02, 2025
Beatrix L.
To book in over an hour everyone angry…

To book in over an hour everyone angry they were pulling people from the queue as they were going to miss their flights but we missed due to noise the man supposed to have shouted Rome we didn’t hear niw waited all day 8am to 8 pm we think flight delayed on board it shows flight 20.25 gate will be shown at 21.00 so after flight I have a photo of the screen it’s a joke

1
Date of experience: Jun 21, 2025
Ebenezer Butler
Awful service

we booked a holiday with Vueling, they rescheduled the flight which meant we would lose 2 days of our holiday, trying to get a refund is a nightmare.

1
Date of experience: Jun 18, 2025
Checkin customer service - wrong attitude!

Unfortunately, I have to add to bad reviews for Vueling costumer services. At the checkin desk I had a misfortune to meet the rudest and most ignorant representative so far ! Her stinking attitude and unwillingness to help was appalling! She made a clear impression that we were there for her , not otherwise around. Why are they there at all if they are simply rude and unwilling to help !

2
Date of experience: Jun 18, 2025

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Business Details

  • Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.

  • language https://m.vueling.com

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