Review Time
The worst service EVER. I stayed at a hotel in Ibiza 12 minutes from The airport by car. I was picked up ar my hotel at 12.45 so plenty of time to reach The airport. My flight was taking of 14.40. But because of a traffic jam i arrived at The check in counter 14.01 (i was number 3 in Line, so The time was about 13.58 when i started getting in Line). When it was my turn The lady behind The desk Said : check has ti be done 40 minutes before take off. I explained her that i was in The Line before that time amd told her it was 14.01. She Said again very stricht : check in is 40 minutes before take off so you have to make a new booking online. Because of this lack of service i missed my connection flight in Barcelona. I had to pay about 500€ for a whole new trip. I was suppose to be Home to my kids thursday Around 20.45 but because of vuelings lack of service i arrived The det after with a sleep over in Barcelona. Evenmore when i was almost finished with my booking i Got this message : The Company has just raised The Price with 92€, do you still want to book The ticket.. What a disgrase.. i was in The Line 13.58 but my turn was 14.01 and therefore i couldnt check in… NOT OKEY. Me and my label has used vueling many times, but my firm Will in The future use all other companies. Even if we have to pay more. Because or your lack of service i Will never use your Company again. And i Will tell all of our dj’s and partners to never use you again..
Absolutely appalling customer service. Emails not replied to. System errors causing emails not to be received with attachments. Call centres with an endless automated menu and when you do finally speak to someone, all they care about is getting you off the phone as quickly as possible. I've been stuck in a cycle of being unable to provide the requested evidence for weeks, following a cancelled flight, and have been unable to get anyone to understand or help! Stay away!!
Their website messed up when trying to book and booked me twice as the passenger rather than my partner. They then wanted £130 to change the name on the booking which was twice the price of the ticket itself. This policy is completely unfair and I will be avoiding them in future.
Denied Boarding Despite Timely ArrivalThe check-in for our flight was scheduled to close at 2:45 PM. I arrived at the counter at 2:42 PM with my passport, my parents' passports, and all of our luggage. My parents, aged 81 and 85, were en route but had not yet arrived due to mobility difficulties. I was in constant communication with them, encouraging them to reach the counter as swiftly as possible.Inconsistent and Unprofessional Staff ConductAt the check-in desk, two of your staff members were present. The first was understanding and immediately began processing my check-in upon recognizing the urgency of our situation. However, her colleague insisted on closing the check-in promptly at 2:45 PM, despite my pleas and the fact that my parents were moments away. She had all of our passports and luggage in front of her but refused to assist further. My parents arrived at 2:47 PM, a mere two minutes after the official closing time.Lack of Empathy and ProfessionalismI explained that we were traveling for my wedding in Tangier—a once-in-a-lifetime event. Despite this, the second staff member remained inflexible and even displayed a mocking attitude, which was both unprofessional and hurtful. Competent customer service involves adapting, understanding, anticipating, and assisting passengers, especially in extenuating circumstances. She had all the necessary documents and could have easily begun the check-in process, finalizing it upon my parents' arrival. This procedure was later confirmed as acceptable by my wife, an air traffic controller, and another Vueling employee. Additionally, the flight was delayed, which should have permitted some leeway.Inappropriate Response and ThreatsWhen I expressed my dissatisfaction with her behavior, she retorted that I would never travel with Vueling again. While she may be correct—by my own choice—I found her threat inappropriate and beyond her authority.Disappointing Experience at the Ticketing CounterAfter being denied boarding, despite my sister, brother-in-law, and numerous guests already on the flight, I proceeded to the ticketing counter for assistance. I explained that we had lost three tickets to Tangier, including paid extras for front-row seats and checked baggage. Unfortunately, there was no attempt at a goodwill gesture or solution.Witness to Discriminatory BehaviorMoreover, while at the ticketing counter, I witnessed deplorable service: several customers of African origin and two British citizens of Indian descent were insulted by the young employee present. He also refused to provide his name when requested. Such discriminatory behavior is unacceptable and severely tarnishes the reputation of your airline.Consequences and Final ThoughtsUltimately, I was forced to purchase three tickets on an Air Arabia flight later that day, causing me to miss the pre-wedding dinner—an irreplaceable moment in my life.
Connecting flight cancelled, no info given, noone able to help. One person at very hard to find help desk with 100 people waiting- who wasn't even the right person to actually do something. Bag now missing in action. 2 hours later have yet to speak to someone who can rebook us. Web site no help at all. Will never fly with them again.
i dont know why i travel with vueling, i almost always have bad experiences when i do. a couple of weeks ago a had to travel from barcelona to copenhagen. the flights was unfortunately delayed with approximately 2 hours, this was a problem in all of the airport of barcelona, due to bad weather. of course bad weather is not the fault of vueling, but when we finally were about to board the plane, after a long time of delay, vueling insists on measuring almost every handbag to see if it exceeds the measurements (i believe as an excuse so they can charge you extra). and when it came to me, i had a normal size computer bag on me, and i had also paid for luggage, the woman attending me just let me throw, but i heard from her colleague, that is was important that she really measured the bag. just to be clear, i didnt pay anything extra. i know a lot of airline companies are assholes when it comes to measurements, but in this case, when my bag is clearly not too big, we are 2 hours late, is it really so important to double check every customer.
Claim your business profile now and gain access to all features and respond to customer reviews.
Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.
wearesno.com
dummyticket.com
greatvaluevacations.com
visionapartments.com
cheapticketsdeal.ca
tuiholidays.co.uk
humanatravel.com
excelsiorcars.co.uk
imaanitravel.com
bristolcabbie.com