Review Time
Appalling. Flight delayed initially 2 hours from Barcelona to Gatwick. We understand that weather can disrupt flights but the board announced a gate number so we went there, to wait for several hours with no staff present, no announcements, no information. Eventually, at about midnight, the flight number just disappeared from the board. No water or food, and all restaurants had closed by then, There were also 2 children in wheelchairs- no help offered to their families. Received an email the following day to say it had been cancelled- which obviously we had worked out by then. Flight refunded but impossible after that to contact the airline to complain- the website didn't recognise the booking details, and I rung customer services and they just said the case was closed.
DO NOT FLY WITH THIS COMPANY. If I could give them 0 starts, I would. Yesterday, my flight from Bilbao to London was cancelled when we were about to board. I was told to go to the counter and speak with someone from Vueling. After more than 2 hours waiting for someone, the girl at the counter said she couldn't help. I had to wait for an email. They've now put me on a flight on Monday 22nd and it is not even a direct flight to London! My colleagues at work rang their customer service and a well trained man kept repeating that he couldnt help and had to be dealt with at the airport. Useless! Now my options are to fly on Monday or get my money back. What I am supposed to do with the meeting I've missed in London this morning and the accommodation I have paid for? There is no compensation for last minute cancellations, no help, no staff that know how to deal with these situations at the airport. It is utterly disappointing. I am a frequent flyer as I work between Bilbao and London, and I am never flying with Vueling again.
How come you can't choose a seat unless paying? Absolutely ridiculous. Not even random allocation, you need to go to the desk earlier to do it. Technology? What for, right? Just a sneaky excuse to get some coins and make people go earlier... Making things more complicated = bad business
DO NOT FLY Vueling FROM ROME TO LONDON! The information on Vueling website and boarding passes is in complete contrast with check-in policy in Rome: we had a 7 am flight, boarding pass said 45 minutes before departure, we got there at 6.05, 55 minutes before and were refused boarding - check-in person said flight had closed 1 hour before. Refused any communication with gate staff or supervisor. We suspect there was in fact an overbooking issue. We had to buy 2 new tickets for 276 Euro. Have written to Vueling to protest and request refund, but have had NO RESPONSE whatsoever.
It is now 4 months from our involuntary bumping of our flight from Cardiff to Palma De Mallorca in June and we are still waiting for our compensation. We arrived in Palma 2 days later. It is impossible to speak to anyone at all and we have even tried Barcellona which is on Vuelings website when I got through to them they say they do not deal with them. There is absolutely no customer service at all Do not fly with this company
Quick to take your money, will not talk to you after. No phone, no on-line chat even with a computer! Our agent booked a flight in error with them 7 months ago and they will not let you cancel. Web site takes you round in circles. Lost all our money.
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.
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