Review Time
Avoid this company. Went into check-in plenty of time prior to check-in close for them to reject check-in and to go to customer service. Customer service refused to take any responsibility with plenty of back and forth as to who to contact which ended in nothing. Went as a couple and they offered us to pay for the next day flight with zero compensation and only had space for one person. 20+ people complaining about the same issue for them to take zero responsibility and for them to completely ignore us despite having WELL OVER an hour before the flight departed. Unprofessional. Terrible customer service who acted as though he was on holiday himself. Lack of responsibility. Lack of general service. Lack of a flight. Booked with EasyJet for a flight to get back after for Vueling was absolutely useless. I would never recommend this airline. I would never step foot near this airline. Overpriced tickets for absolutely no service and no flight or compensation. Online customer service is merely a bot who would ‘not recognise your booking’. You’re wasting your time and energy with this airline.
There is no customer service with this airline. It's impossible to speak to someone when things inevitably go wrong and the automated help centre and phone line can't answer your questions. I wasn't able to buy 1 cabin case, they force you to buy it for all passengers on the booking. I also wasn't able to get a free seat with online check in. A classic case of being conned at every step. I've just paid £36 for two middle seats!I will never fly with this airline again.
Horrible experience. They made me pay 60 euros to check my bag even though i had a small backpack that FITS UNDER My SEAT. I have flown other budget airlines all around the world including Ryan Air, never had any issues until I fly Vueling. Not to mention this airline is more expensive compared to other budget airlines. And for what? I will be avoiding this airline in the future and flying with airlines that don’t charge 60 euros for a small bag.
There is absolute no customer service. I left my passport in the plane. I tried to go back to get it but it was too late. No one at the airport or on the phone wanted to help. There is 0 customer service. It’s not worth saving money when there is no customer service. There should be customer service you can speak to for emergency situations. At the airport most of the staff just said it wasn’t their job to help. Complete nightmare.
OMG I’ve just read some of these reviews and this airline is appalling. My complaint is trivial compared to some but I will repeat it anyway. We checked in at Rome airport only to be told we were 8kg over. No I said our total weight was 48kg and we had 25kg each and I produced the paperwork to prove it. They then went into a long conversation in Italian, no more English was spoken, and eventually passed us through, no apology or explanation. When we did finally get on our flight the captain announced there would be a 3 hour delay ! I have never flown with this airline and would never again.
We were unfortunate enough to choose to fly with Vueling on the day of the IT Global outage. Sure that wasn't their problem but how they dealt with it (or didn't for that matter!) was shocking and subjected us to some of the most appalling customer service I have ever encountered (and that is saying something!)We queued for 3 hours at bag drop to get to the front of the queue and find all Vueling staff had all but disappeared. Deep breath, join another queue - this time only an hour. Check bags in all fine. Fast forward 4 hours and 2 more delays later we board the plane ready for take off and then get told via email whilst ready for take off our flight is cancelled so off we go. We were advised to go to check in desk to rearrange next flight and hotel but nobody to be seen. We are now 3 weeks later and no refund at all. No way of getting hold of anyone and it would appear Vueling literally have our money for nothing. We spent a total of 10 hours in that airport that day only to end the day with plane staff shouting at customers and shooing us away. Scumbags!DO NOT USE THIS AIRLINE. No customer service when the 'you-know-what' hits the fan!
The most rude, unprofessional, defensive and unpleasant airline personnel I've ever had the misfortune to encounter. The air stewardess told me that she was snappy, rude, impolite and deeply unpleasant because of "my face". They treat you as if you are some annoying person on the street instead of a customer paying for their supposed best seats. And all the overhead luggage compartments were full at the front.
I am from Kazakhstan.The Airline's online search/reservation tool is set up incorrectly. When you search one way fares, and later re-visit the website, the online tool shows you return destination. E. g. earlier I looked for fares from Porto to Naples, when later I re-visited the website, the online search was showing flights from Porto to Naples. As the result of this, I purchased for EUR 241.13 a ticket from Porto to Naples, instead of Naples to Porto. I found out this a few days later.I contacted the call center in Moscow, and was talking to your agent Jessica, I was informed that due to the fare conditions, a refund could not be issued for the incorrectly booked ticket. Subsequently, we had to purchase another ticket for EUR 175 for the correct route Naples – Porto on July 12, 2024, resulting in double payment to Vueling.I tried to claim refund online for the double payment, but it is just impossible.No e-mail for complains, online claim/refund forms are automated, call center is not customer-oriented. Even though, customers pay employees' salary. I am myself former airline employee and aware of good customer service. It is frustrating, paying EUR 416.13 for one way trip from Naples to Porto, without baggage and a seat.We had to pack one suitcase in another and check-in, to avoid one more payment for checked luggage.
The worst of the worst. Real pigs, dirty dogs, ultimate scum bags. Perfect corporate representation for Spain, this company feels so useless, its like they might be a part of the Spanish government, it is difficult to find this level of incompetence in the private sector and it's impossible to find this kind of stupidity outside of Spain. You might ant to check Sudan Airways before you resort to travelling with these morons.
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.
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