Review Time
This airline started with great service, but it has now become a complete disappointment. I booked a round-trip ticket and missed my outbound flight due to incorrect information displayed on their website. Unfortunately, I did not have a screenshot at the time, but I immediately attempted to contact their advertised 24-hour support line. Every call was disconnected. I even asked my partner in Spain to call from abroad, and he experienced the same issue with no successful connection.Left without support, I had no choice but to return to my accommodation and purchase a new ticket at full cost. During that booking, I encountered another website error, which I was able to document with screenshots. When I reported these issues, the airline denied any fault on their side and dismissed the evidence I provided, which was highly unprofessional.I have previously been a loyal customer and even used their priority services on multiple occasions. However, after this experience of technical failures, lack of customer support, and refusal to take accountability, I will no longer be flying with this airline.
We have been sat on a plane for nearly two hours and have not moved. We have been given no information as to why. The crew staff are incredibly rude and unhelpful. There has been no customer care or correspondence from the crew regarding the delay. We have all been given half a cup of lukewarm water an half a kitkat finger but have been given no information as to why we aren’t in the air.
Vueling is consistently underperformed for me: 1 times out of 2 there is a delay. This time by 1h 40min (please note that 90% of other flights departing at similar times are departing with max 30min delay). Appalling - i think that in the future I will switch to non-economy (although this flight costed me 200 pounds booking 3 months before... so where is the economy...).
My daughter flew with Vueling from Barcelona to Split, Croatia on Wednesday 30 July in the morning. She checked in her luggage and guess what?! It never arrived in Croatia. It still hasn't arrived. Some other passengers did not receive their luggage too. I DO NOT understand how a suitcase that has been checked in with a securely attached label can go missing. My daughter is distraught as her case contains absolutely everything and all she has is the clothes she travelled in. We were told she can purchase essentials are 24 hours from notifying Vueling, so as that was 8:22am 30 July, she could not purchase anything until 8:23am the next day to claim back from Vueling. I have no words! Exceptionally poor customer service, zero care and failing passengers 100%. They cannot even tell us where her case is, if it even made the flight, if it is still in Barcelona, or in Split. The luggage label has a barcode, so how can they not even know where its location is on their tracking system? Do they even have one? Do they even care? If you travel with this airline my strongest advice is NEVER to check in your luggage. If you need to check in luggage pick another airline like BA. I'm praying hard that they do find her luggage but for now it's a 1 star from us only because we cannot apply zero stars. Buck up your ideas and standards Vueling, you are failing customers!
All of my luggage was lost. We had a direct flight and they changed it to a connecting flight last minute. Then they lost all of our luggage. Our oldest person in our party had medication that was only accessible in the US and we were flying internationally. They are giving us money for anything we buy but them loosing our luggage was 100% their fault. If they kept the flight direct there would be 0 issues.
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.
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