Review Time
Ordered kit for my son from Macron West Midlands on 15 September. Some of it was delivered three weeks later. The rest is still outstanding. The company do not answer the phone or reply to emails. I have tried to contact them so many times.I have no idea if the rest of the kit that I paid for will ever be delivered or how I speak to someone that may help or even who to ask for a refund. Feels like a rip off.Honestly, I have no idea how this company gets contracts with schools, colleges and sports teams. Do not use.
Ordered kit for my son from Macron West Midlands on 15 September. Some of it was delivered three weeks later. The rest is still outstanding. The company do not answer the phone or reply to emails. I have tried to contact them so many times.I have no idea if the rest of the kit that I paid for will ever be delivered or how I speak to someone that may help or even who to ask for a refund. Feels like a rip off.Honestly, I have no idea how this company gets contracts with schools, colleges and sports teams. Do not use.
Now nearing the end of October and still waiting since July, that’s 82 days for one kit!! Dealing with the Macron Kettering Store is a joke! as all the other Reviews on here state, they never answer the phone or even have the courtesy to reply to any messages left on voicemail (4 x calls). Emails are just as bad, when they occasionally reply (1 in 3 emails) there is no solution to my enquiries, with “we are looking into your order and will get back to you” stated, they never reply again until I chase them…..Update….. finally after 91 days I have received a refund with no reason given as to why they couldn’t deliver my order? despite the fact that when looking on the Macron Website at the Items in question they are classified as ‘In Stock’…. I never normally complain but this is beyond belief.
Now nearing the end of October and still waiting since July, that’s 82 days for one kit!! Dealing with the Macron Kettering Store is a joke! as all the other Reviews on here state, they never answer the phone or even have the courtesy to reply to any messages left on voicemail (4 x calls). Emails are just as bad, when they occasionally reply (1 in 3 emails) there is no solution to my enquiries, with “we are looking into your order and will get back to you” stated, they never reply again until I chase them…..Update….. finally after 91 days I have received a refund with no reason given as to why they couldn’t deliver my order? despite the fact that when looking on the Macron Website at the Items in question they are classified as ‘In Stock’…. I never normally complain but this is beyond belief.
I have been waiting over 8 weeks for my son’s referee shirt and shorts from Macron, and I still have no idea when, or if, they’ll ever be delivered. The customer service is beyond awful - responses take an age, and when they do eventually reply, there’s nothing new or helpful. It’s always the same excuses: technical issues, system failures, or vague delays with no resolution in sight.To make matters worse, they never answer their phones, so it’s impossible to speak to anyone directly. This lack of communication is beyond frustrating. If they weren’t the approved supplier for my son’s kit, I would never dream of using them. Their service is an absolute joke, and I genuinely don’t know how they’re still in business. Avoid if you can!
I have been waiting over 8 weeks for my son’s referee shirt and shorts from Macron, and I still have no idea when, or if, they’ll ever be delivered. The customer service is beyond awful - responses take an age, and when they do eventually reply, there’s nothing new or helpful. It’s always the same excuses: technical issues, system failures, or vague delays with no resolution in sight.To make matters worse, they never answer their phones, so it’s impossible to speak to anyone directly. This lack of communication is beyond frustrating. If they weren’t the approved supplier for my son’s kit, I would never dream of using them. Their service is an absolute joke, and I genuinely don’t know how they’re still in business. Avoid if you can!
They really deserve ZERO stars. Place order, take your money and sit back and wait to see if it gets delivered! It took 8 weeks with no response to emails, phone line just cuts off and web contact says contact the ‘shop’ you ordered from. Abysmal service. This would be a great business for some entrepreneur to pick up.They shouldn’t be in business.
They really deserve ZERO stars. Place order, take your money and sit back and wait to see if it gets delivered! It took 8 weeks with no response to emails, phone line just cuts off and web contact says contact the ‘shop’ you ordered from. Abysmal service. This would be a great business for some entrepreneur to pick up.They shouldn’t be in business.
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