Review Time
Two orders and two refunds later...... I feel myself compelled to add my review of my dealings with Magazines Direct.I ordered the Halloween Special of SFX as a stand alone with no subscription first on the 11th October and then the 26th November (following an apparent restock) and both times, when I'd waited past the recommended delivery period, I called and checked on the status as to where my magazine was.Both times I placed the orders and called to check, I was told, that due to having no stock of the issue in question, I would be getting a refund..... I wish to have no further dealings with this company. Like others have mentioned, zero stars should be an option for ratings but alas, I have to give one star.
Two orders and two refunds later...... I feel myself compelled to add my review of my dealings with Magazines Direct.I ordered the Halloween Special of SFX as a stand alone with no subscription first on the 11th October and then the 26th November (following an apparent restock) and both times, when I'd waited past the recommended delivery period, I called and checked on the status as to where my magazine was.Both times I placed the orders and called to check, I was told, that due to having no stock of the issue in question, I would be getting a refund..... I wish to have no further dealings with this company. Like others have mentioned, zero stars should be an option for ratings but alas, I have to give one star.
I have had a subscription with this company for a few years and never had an issue with them. I have recently moved house, however, I didn't update my address in time so my magazine went to my old address. I called them up and spoke to Sandra, who explained error to me, checked what stock they had left and reissued the missing issue for me. Great service and happy to continue my custom with them.
I took out a subscription to a monthly magazine in January (eleven months ago) and so far I have only received four issues of the magazine. I have phoned and emailed the customer service, and each time I am told that there had been a glitch but that it had been fixed. In fact, all the replies to my emails, signed by different people, used the exact same wording: "We've recently experienced a system error... We can confirm that your account has now been corrected...". These stock phrases are obviously lifted straight out of the "How to reassure and fool our subscribers" handbook. My latest email, sent on December 4th, has so far been unanswered.What a waste of (my) time and (my) money! Reading the comments below, I realise that my experience is far from being unique... How do Magazines Direct get away with it ???
I have had a subscription with this company for a few years and never had an issue with them. I have recently moved house, however, I didn't update my address in time so my magazine went to my old address. I called them up and spoke to Sandra, who explained error to me, checked what stock they had left and reissued the missing issue for me. Great service and happy to continue my custom with them.
I took out a subscription to a monthly magazine in January (eleven months ago) and so far I have only received four issues of the magazine. I have phoned and emailed the customer service, and each time I am told that there had been a glitch but that it had been fixed. In fact, all the replies to my emails, signed by different people, used the exact same wording: "We've recently experienced a system error... We can confirm that your account has now been corrected...". These stock phrases are obviously lifted straight out of the "How to reassure and fool our subscribers" handbook. My latest email, sent on December 4th, has so far been unanswered.What a waste of (my) time and (my) money! Reading the comments below, I realise that my experience is far from being unique... How do Magazines Direct get away with it ???
After seeing an offer for 6 issues for £1 and then a quarterly subscription - I decided to go for it. I wish I had read the reviews - within the first week, they took five unauthorised payments totalling around £80+ without any explanation, now I'm chasing them up for a refund - I have no idea how they think taking this money out of my account, especially after accepting an offer, is okay? Totally disgusted and doubt I will be using them any time in the future, so I just want to cancel and move on.UPDATE: despite their response below, I have received nothing from Magazines Direct - in fact, they ignored my original email with proof of 5 original unauthorized payments, and sent me another email confirming my monthly subscription, despite me asking to cancel it. Incompetent and unprofessional
After seeing an offer for 6 issues for £1 and then a quarterly subscription - I decided to go for it. I wish I had read the reviews - within the first week, they took five unauthorised payments totalling around £80+ without any explanation, now I'm chasing them up for a refund - I have no idea how they think taking this money out of my account, especially after accepting an offer, is okay? Totally disgusted and doubt I will be using them any time in the future, so I just want to cancel and move on.UPDATE: despite their response below, I have received nothing from Magazines Direct - in fact, they ignored my original email with proof of 5 original unauthorized payments, and sent me another email confirming my monthly subscription, despite me asking to cancel it. Incompetent and unprofessional
I have a subscription with this joke of a company for Woman's Weekly as a yearly Christmas gift for my mother. A few weeks ago, I tried to renew the subscription online and there was ZERO facility for me to do this. Not even a box to click on my account page. I contacted customer services who sent me a ridiculous message claiming I could renew online, clearly not reading my email. I decided therefore to renew via the renewal letter this company sent me, so I sent a cheque. The cheque was cashed and the money left my account on the 29th November. Not a word came from this company about them receiving my money. I contacted customer service who claimed they had no record of my cheque and I had to send them a scan of the front and back of the cheque which they said 'you could get from your bank'. I contacted my bank who confirmed the cheque payee was 'Future Publishing' (this company) but they would send me a copy of the cheque at a cost of £4 which I am still waiting on. Out of curiosity, today I checked my magazine account and the renewal has gone though, so they clearly received my cheque and have not had the courtesy or common decency to let me know the magazine sub has renewed. Disgusting company and an abysmal way to do business with a repeat customer. I will not be using this idiotic company again after the 2025 subscription finishes. I will take my custom elsewhere to a company who know what they are doing and do not lose me money.
I have a subscription with this joke of a company for Woman's Weekly as a yearly Christmas gift for my mother. A few weeks ago, I tried to renew the subscription online and there was ZERO facility for me to do this. Not even a box to click on my account page. I contacted customer services who sent me a ridiculous message claiming I could renew online, clearly not reading my email. I decided therefore to renew via the renewal letter this company sent me, so I sent a cheque. The cheque was cashed and the money left my account on the 29th November. Not a word came from this company about them receiving my money. I contacted customer service who claimed they had no record of my cheque and I had to send them a scan of the front and back of the cheque which they said 'you could get from your bank'. I contacted my bank who confirmed the cheque payee was 'Future Publishing' (this company) but they would send me a copy of the cheque at a cost of £4 which I am still waiting on. Out of curiosity, today I checked my magazine account and the renewal has gone though, so they clearly received my cheque and have not had the courtesy or common decency to let me know the magazine sub has renewed. Disgusting company and an abysmal way to do business with a repeat customer. I will not be using this idiotic company again after the 2025 subscription finishes. I will take my custom elsewhere to a company who know what they are doing and do not lose me money.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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