Review Time
Terrible customer service. Ordered a book that was in stock 10 days ago and received an email 7 days later to say it had been posted and would be with me in 5-10. Clearly they posted it from Australia. To make matters worse I then had an email today asking for a review. Please avoid this company as their service is shocking. Wish I had never bothered.
Terrible customer service. Ordered a book that was in stock 10 days ago and received an email 7 days later to say it had been posted and would be with me in 5-10. Clearly they posted it from Australia. To make matters worse I then had an email today asking for a review. Please avoid this company as their service is shocking. Wish I had never bothered.
Absolutely horrible customer service to say the least and staff who lies to its consumers. Ordered from them early October , got a email saying to check my email for tracking ( got zero updates or tracking ) Oct 27th sent them an email asking what’s going on with my order. The reply I got was pretty poor and was told my order was sent and was asked to confirm my addressMy next email from them (Oct 28) was that they “ canceled and refunded my order “ on October 21st ( yet I got zero update about this either ) or was there ever a refund. My refund came on the 28th after I told them I was going to open a claim on them Funny , told me it shipped when it never did Told me the refund happened on the 21st , never came and I’m sure it never would have at all unless I emailed Did the offer any form of resolution ? Nope. 10/10 the worst customer service.
Absolutely horrible customer service to say the least and staff who lies to its consumers. Ordered from them early October , got a email saying to check my email for tracking ( got zero updates or tracking ) Oct 27th sent them an email asking what’s going on with my order. The reply I got was pretty poor and was told my order was sent and was asked to confirm my addressMy next email from them (Oct 28) was that they “ canceled and refunded my order “ on October 21st ( yet I got zero update about this either ) or was there ever a refund. My refund came on the 28th after I told them I was going to open a claim on them Funny , told me it shipped when it never did Told me the refund happened on the 21st , never came and I’m sure it never would have at all unless I emailed Did the offer any form of resolution ? Nope. 10/10 the worst customer service.
Unable to give 0 Stars, but this is all the company deserve. I have held two subscriptions with this company for years, last month I was informed by email that they were to cancel my subscription, as my magazine was no longer financially viable. As a loyalty bonus I received a &10 gift voucher, after many attempts to use my voucher online (Magazinesdirect.com) I am unable to find anywhere to enter my voucher code, they are wanting me to subscribe to another publication, and use the voucher the reduce the costs, something I do not want to do. After receiving the voucher on 2 October, various emails, and three telephone calls to a call centre offshore, I am no further forward, below is the automated response(This is an automated acknowledgment of your enquiry and we aim to reply within 2 days)Dont waste your time with this company.....
Unable to give 0 Stars, but this is all the company deserve. I have held two subscriptions with this company for years, last month I was informed by email that they were to cancel my subscription, as my magazine was no longer financially viable. As a loyalty bonus I received a &10 gift voucher, after many attempts to use my voucher online (Magazinesdirect.com) I am unable to find anywhere to enter my voucher code, they are wanting me to subscribe to another publication, and use the voucher the reduce the costs, something I do not want to do. After receiving the voucher on 2 October, various emails, and three telephone calls to a call centre offshore, I am no further forward, below is the automated response(This is an automated acknowledgment of your enquiry and we aim to reply within 2 days)Dont waste your time with this company.....
Now had 2 direct debits taken out of my account for subscription yet have not received a single magazine. Have contacted them twice buf the first email reply totally ignored my concerns and now they are ignoring my second email.After posting this review I will cancelling my subscription and asking my bank fir refund for both direct debit.Avoid like the plague, this company are scammers and yes I will be reporting them to trading standards for fraud ( eg charging me for products and deliberately not providing said products.Please do not say you will send me a email and you will be happy to respond as you don't answer customer emails anyway!!!
Now had 2 direct debits taken out of my account for subscription yet have not received a single magazine. Have contacted them twice buf the first email reply totally ignored my concerns and now they are ignoring my second email.After posting this review I will cancelling my subscription and asking my bank fir refund for both direct debit.Avoid like the plague, this company are scammers and yes I will be reporting them to trading standards for fraud ( eg charging me for products and deliberately not providing said products.Please do not say you will send me a email and you will be happy to respond as you don't answer customer emails anyway!!!
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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