Review Time
When a magazine we subscribed to through Magazines Direct folded, Magazines Direct told us it would refund the remaining part of the subscription - six months worth. That was two years ago - and we still haven't received the refund. First they said they'd sent it to Paypal (which they hadn't). Then they said they couldn't refund to Paypal, so they said they'd sent a cheque (which they hadn't). We no longer subscribe to any magazines through Magazines Direct and don't support magazines published by Futures Magazines, of which Magazines Direct is a division. We emailed the Company Secretary of Futures Magazines about Magazines Direct not providing the refund and still we didn't get the refund.
When a magazine we subscribed to through Magazines Direct folded, Magazines Direct told us it would refund the remaining part of the subscription - six months worth. That was two years ago - and we still haven't received the refund. First they said they'd sent it to Paypal (which they hadn't). Then they said they couldn't refund to Paypal, so they said they'd sent a cheque (which they hadn't). We no longer subscribe to any magazines through Magazines Direct and don't support magazines published by Futures Magazines, of which Magazines Direct is a division. We emailed the Company Secretary of Futures Magazines about Magazines Direct not providing the refund and still we didn't get the refund.
Set up a direct debit They can't tell me when my payment will be debited from my account, not can they tell me how much will be debited. They are in breach of the DD guarantee but don't seem to care I've been waiting for the accounts department to contact me with the info requested. Nothing.I've made an official complaint over a week ago. An acknowledgement and then nothing since.I'm waiting for the letter that apparantley I'll receive in '2 days' over a week ago.Atrocious customer service from start to finish *Edit*Information provided as per their request via TrustPilot - needless to say nobody has responded to it.Still no update to my complaint or contact from accounts.I have now got a letter giving the date of first payment (24/9), great except its 3 weeks earlier than the date showing online (12/10).Online chat with Nancy who says the payment 'should' be in the first week of October, her supervisor Monica disagrees saying it will be this week (weekending Fri 13th September) before changing her mind and saying she doesn't know when it will be or why there are different dates.Utterly hopeless at every step
Set up a direct debit They can't tell me when my payment will be debited from my account, not can they tell me how much will be debited. They are in breach of the DD guarantee but don't seem to care I've been waiting for the accounts department to contact me with the info requested. Nothing.I've made an official complaint over a week ago. An acknowledgement and then nothing since.I'm waiting for the letter that apparantley I'll receive in '2 days' over a week ago.Atrocious customer service from start to finish *Edit*Information provided as per their request via TrustPilot - needless to say nobody has responded to it.Still no update to my complaint or contact from accounts.I have now got a letter giving the date of first payment (24/9), great except its 3 weeks earlier than the date showing online (12/10).Online chat with Nancy who says the payment 'should' be in the first week of October, her supervisor Monica disagrees saying it will be this week (weekending Fri 13th September) before changing her mind and saying she doesn't know when it will be or why there are different dates.Utterly hopeless at every step
Utterly incompetent organisation. I bought a magazine subscription as a present for my sister. Ten months later she has only received one edition. After months of phone calls and emails, Magazines Direct has agreed to a refund but I discovered today they have returned the wrong amount. Do not use this company in any circumstances!
Utterly incompetent organisation. I bought a magazine subscription as a present for my sister. Ten months later she has only received one edition. After months of phone calls and emails, Magazines Direct has agreed to a refund but I discovered today they have returned the wrong amount. Do not use this company in any circumstances!
Just purchased September edition of Country Homes & Interiors. Promo page advertising digital and print editions available at a reduced price by quoting D35S. Tried this and it doesn’t work. Waste of time trying to chat with someone about it, as they can’t help and ask you to then call them up!
I wish I had checked here before ordering. I ordered a print copy of a magazine. First I never received a confirmation email. Support then informed me I should wait up to 9 working days, but of course I never heard anything. They then told me that I ordered a digital magazine for which I created an account. I did not want that, so asked for a refund. They then canceled my order and stated that they could not find my payment, so no refund was possible. This is clearly a scam!!
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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