Review Time
Disgusting. Should not be legal. They have somehow managed to set up a direct debit from my bank account without my knowledge. to explain I signed up for a 6 month issue of Ideal Home, 6 months ago. I did not sign up for a year. There was no commitment to have it for a year. BUT they have very cheekily taken £21.49 from my bank account. I called my bank and they say they will cancel the direct debit and make a refund to my account. How on earth do Magazines Direct get away with this. It is outright theft! My advise to everyone is don't sign up for any magazines through Magazines direct.
A tricky company to deal with - email answering with speed and clarity is not their strong point.Their website has been designed to look fulsome and complete, however, probably the most important aspect is missing and that is the prices I pay for each magazine. I have multiple subscriptions and finding how much I pay for each magazine is something I have never been able to achieve.
Disgusting. Should not be legal. They have somehow managed to set up a direct debit from my bank account without my knowledge. to explain I signed up for a 6 month issue of Ideal Home, 6 months ago. I did not sign up for a year. There was no commitment to have it for a year. BUT they have very cheekily taken £21.49 from my bank account. I called my bank and they say they will cancel the direct debit and make a refund to my account. How on earth do Magazines Direct get away with this. It is outright theft! My advise to everyone is don't sign up for any magazines through Magazines direct.
A tricky company to deal with - email answering with speed and clarity is not their strong point.Their website has been designed to look fulsome and complete, however, probably the most important aspect is missing and that is the prices I pay for each magazine. I have multiple subscriptions and finding how much I pay for each magazine is something I have never been able to achieve.
If I could put down a zero star rating I would. We received an email offering a 6 month subscription for some photographic magazines and there was a bag listed as a ' camera bag ' offered as a free gift. After waiting many weeks for the bag to arrive, we were shocked to discover that there was no way you could pack a DSLR camera and lenses in the bag. On checking the Lowepro website, they list the bag as a ' Day Bag ' suitable for carrying a laptop and a tablet. It is absolutely useless for our needs. We messaged Magazines Direct on the 18/09/2024 asking for our money back, and after several useless replies, plus us sending over photographs of the bag, it is now the 02/10/2024, and we are no further forward in getting a satisfactory response and it is over a week since their last email to us. Please do not deal with this company, save your money and your sanity.
If I could give 0 stars I would. Broke the contract by not sending the free copies in the order and then taking £68 without my consent when the original order was 6 free copies and then £33 for any more copies. I have complained numerous times and although eventually I received a refund I still have not had a response to my numerous complaints. Do not use this company
I ordered a gift for my dad's birthday through Magazines.co.uk - they seem to have good reviews but it is Magazines.Direct who are corresponding with me. I signed up for the magazine a month ago and, although I have ordered a weekly TV Times, my dad still has not received anything. I got an email last week to say that the latest edition was posted out to him. He did not get it. They double checked the address and said they had sent it to the wrong address, even although my dad's correct address is clearly showing when I sign in. They said they would give him a complimentary 3 extra copies. He is still waiting for any copies to come in. I cancelled my direct debit as the payment came out weeks ago and I only wanted the gift to be the 12 issues - I have now had an email from Magazine.Direct to say that because my direct debit has been cancelled that they would not be sending out any issues - even although they have taken the payment for my dad's gift. I now think that my dad is not going to get his gift - after me paying out £25.25. What a waste of money. AVOID THIS COMPANY.UPDATE - I had emailed the company yesterday to find out when my dad would be getting the first issue and I was told again that there was a problem with the address of the sender and the format that they have it in (even although address is correct when I sign in and see it, and they were supposed to have sorted this issue last week). I have now contacted them to ask for a refund and they have told me not to cancel direct debit until I had got my refund. I had already cancelled direct debit, but this should not affect me getting a refund so I am very dubious that I am going to get this refund. I am supposed to be covered under the Direct Debit Guarantee so I will be going to the Financial Conduct Authority if I do not get my money back. How this company are treating everyone on here - not just me - is absolutely shocking. Nobody should be out of pocket for buying magazines.
If I could put down a zero star rating I would. We received an email offering a 6 month subscription for some photographic magazines and there was a bag listed as a ' camera bag ' offered as a free gift. After waiting many weeks for the bag to arrive, we were shocked to discover that there was no way you could pack a DSLR camera and lenses in the bag. On checking the Lowepro website, they list the bag as a ' Day Bag ' suitable for carrying a laptop and a tablet. It is absolutely useless for our needs. We messaged Magazines Direct on the 18/09/2024 asking for our money back, and after several useless replies, plus us sending over photographs of the bag, it is now the 02/10/2024, and we are no further forward in getting a satisfactory response and it is over a week since their last email to us. Please do not deal with this company, save your money and your sanity.
If I could give 0 stars I would. Broke the contract by not sending the free copies in the order and then taking £68 without my consent when the original order was 6 free copies and then £33 for any more copies. I have complained numerous times and although eventually I received a refund I still have not had a response to my numerous complaints. Do not use this company
I ordered a gift for my dad's birthday through Magazines.co.uk - they seem to have good reviews but it is Magazines.Direct who are corresponding with me. I signed up for the magazine a month ago and, although I have ordered a weekly TV Times, my dad still has not received anything. I got an email last week to say that the latest edition was posted out to him. He did not get it. They double checked the address and said they had sent it to the wrong address, even although my dad's correct address is clearly showing when I sign in. They said they would give him a complimentary 3 extra copies. He is still waiting for any copies to come in. I cancelled my direct debit as the payment came out weeks ago and I only wanted the gift to be the 12 issues - I have now had an email from Magazine.Direct to say that because my direct debit has been cancelled that they would not be sending out any issues - even although they have taken the payment for my dad's gift. I now think that my dad is not going to get his gift - after me paying out £25.25. What a waste of money. AVOID THIS COMPANY.UPDATE - I had emailed the company yesterday to find out when my dad would be getting the first issue and I was told again that there was a problem with the address of the sender and the format that they have it in (even although address is correct when I sign in and see it, and they were supposed to have sorted this issue last week). I have now contacted them to ask for a refund and they have told me not to cancel direct debit until I had got my refund. I had already cancelled direct debit, but this should not affect me getting a refund so I am very dubious that I am going to get this refund. I am supposed to be covered under the Direct Debit Guarantee so I will be going to the Financial Conduct Authority if I do not get my money back. How this company are treating everyone on here - not just me - is absolutely shocking. Nobody should be out of pocket for buying magazines.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
