Review Time
I have been chasing problems with my Magazines Direct subscriptions with their team for the last 4 weeks, and disappointingly there is still no resolution.Late September I received an email from the Magazines Direct Managing Director to confirm that Guitar Player magazine (which I subscribed to) was halting publishing after 58 years.The Managing Director said I would receive my last issue of Guitar Player December '24 and I would receive an alternate subscription to Guitar World/ receive "another 13 issues of Guitar World which will be covered by the remaining balance on your account.”I replied to the Managing Director back to confirm I wished to receive Guitar World.However, when I hadn't received my December copy of Guitar Player I called Magazines Direct subscriptions and they said the December ’24 issue of Guitar Player is now out of stock and I won’t be receiving it.They also said I didn’t have a subscription to Guitar World!I said I wanted to raise a complaint with a senior manager at Magazines Direct as they have not delivered what I was promised (by the Managing Director no less!)Despite calling and emailing Magazines Direct for the last 4 weeks to resolve the issue, and numerous staff suggesting I will receive a call back form the UK senior manager and the complaints team, I have not received any telephone calls from Magazines Direct senior management to resolve this issue - which indicates they are not treating this issue seriously.I wish Trustpilot would give the option of zero stars as so many customers of Magazines Direct comment.Looking at the other reviews it's clear that there are serious problems with MD, you should seriously AVOID them.
I have been chasing problems with my Magazines Direct subscriptions with their team for the last 4 weeks, and disappointingly there is still no resolution.Late September I received an email from the Magazines Direct Managing Director to confirm that Guitar Player magazine (which I subscribed to) was halting publishing after 58 years.The Managing Director said I would receive my last issue of Guitar Player December '24 and I would receive an alternate subscription to Guitar World/ receive "another 13 issues of Guitar World which will be covered by the remaining balance on your account.”I replied to the Managing Director back to confirm I wished to receive Guitar World.However, when I hadn't received my December copy of Guitar Player I called Magazines Direct subscriptions and they said the December ’24 issue of Guitar Player is now out of stock and I won’t be receiving it.They also said I didn’t have a subscription to Guitar World!I said I wanted to raise a complaint with a senior manager at Magazines Direct as they have not delivered what I was promised (by the Managing Director no less!)Despite calling and emailing Magazines Direct for the last 4 weeks to resolve the issue, and numerous staff suggesting I will receive a call back form the UK senior manager and the complaints team, I have not received any telephone calls from Magazines Direct senior management to resolve this issue - which indicates they are not treating this issue seriously.I wish Trustpilot would give the option of zero stars as so many customers of Magazines Direct comment.Looking at the other reviews it's clear that there are serious problems with MD, you should seriously AVOID them.
Tantamount to fraudI ordered a single issue of a magazine I was unable to find in the shops. My money was taken and I got a confirmation email with an order number. No magazine arrived. I called a few weeks later to ask what had happened to my order and I was told there was no record of any order so I should send an email with proof of payment etc. I sent an email and heard nothing back.I then called and I was told the magazine in question was never in stock and that I'd get a refund which of course I never got so I called back again and there was no record of my order or any of the emails or calls I'd made. I was told that there was no order and that I should send over proof that money had been taken from my account. I made a couple of further calls but I was always back on square one.I am now assuming I'll never get my money back, I'm giving up now because it's simply not worth all the hassle, I've spent nearly three hours on the phone being put on hold.I wouldn't trust MD at all now, it's a shame because I'd like to subscribe to a few magazines now they're harder to find in the shops. Looking at the other reviews it's clear that there are serious problems with MD, you should seriously AVOID them.
The free gifts are false advertising. I saw a promotion with a free gift, gave it a try. Never got the gift. I've contacted them 4 times over 7 months. Just get "we're waiting for more information". What information?? Reeks of scam.
Tantamount to fraudI ordered a single issue of a magazine I was unable to find in the shops. My money was taken and I got a confirmation email with an order number. No magazine arrived. I called a few weeks later to ask what had happened to my order and I was told there was no record of any order so I should send an email with proof of payment etc. I sent an email and heard nothing back.I then called and I was told the magazine in question was never in stock and that I'd get a refund which of course I never got so I called back again and there was no record of my order or any of the emails or calls I'd made. I was told that there was no order and that I should send over proof that money had been taken from my account. I made a couple of further calls but I was always back on square one.I am now assuming I'll never get my money back, I'm giving up now because it's simply not worth all the hassle, I've spent nearly three hours on the phone being put on hold.I wouldn't trust MD at all now, it's a shame because I'd like to subscribe to a few magazines now they're harder to find in the shops. Looking at the other reviews it's clear that there are serious problems with MD, you should seriously AVOID them.
The free gifts are false advertising. I saw a promotion with a free gift, gave it a try. Never got the gift. I've contacted them 4 times over 7 months. Just get "we're waiting for more information". What information?? Reeks of scam.
Tried it out and1) had to chase down my print subscription and after doing that got one issue with an email that said “no longer in print”. They did offer a credit and changed to another magazine but not what I wanted2) tried to order a single issue which wasn’t received. After chasing iot down told “ lost in the mail”All in all just a poor experience
Tried it out and1) had to chase down my print subscription and after doing that got one issue with an email that said “no longer in print”. They did offer a credit and changed to another magazine but not what I wanted2) tried to order a single issue which wasn’t received. After chasing iot down told “ lost in the mail”All in all just a poor experience
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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