Review Time
If only you could give 0 stars, it would be more appropriate. it is so difficult to stop a subscription, the only way I have found out how to do it is to stop the card; it is literally impossible to log onto the website and get into my account and the phone numbers do not connect. Beware of the great initial price offer!
I bought 2 magazine subscriptions and for 6 months , of the supposed 12 issues I should have received , only ONE arrived. One!! At first I gave them the benefit of the doubt and thought maybe there are issues with international delivery so I updated my address to a local UK address and the issue is STILL THE SAME!! How incompetent can you be that you can’t even make local delivery successfully? The issue persisted for several months and every time I get in touch with them the almost bot like response was always “we have no way to track delivery. We will send you a replacement issue” no tracking number for a shipment in this day and age? Really? Needless to say NONE of the replacement issues arrived.I have had just about enough of this incompetence so I requested a refund. Their reply? “We will send you a cheque” even though I never payed via cheque and in the 1st place the issue was DELIVERY so how can I expect this magic cheque to arrive?!!In the end I bypassed them entirely and started ordering the magazine directly through a 3rd party website. Since then I’ve been receiving them with no issues.It’s a shame though because this scammer company delivers many highly regarded magazines and if you buy subscription they are the ones responsible for delivery.Stay away from these scammers at ALL COSTS!!
I bought 2 magazine subscriptions and for 6 months , of the supposed 12 issues I should have received , only ONE arrived. One!! At first I gave them the benefit of the doubt and thought maybe there are issues with international delivery so I updated my address to a local UK address and the issue is STILL THE SAME!! How incompetent can you be that you can’t even make local delivery successfully? The issue persisted for several months and every time I get in touch with them the almost bot like response was always “we have no way to track delivery. We will send you a replacement issue” no tracking number for a shipment in this day and age? Really? Needless to say NONE of the replacement issues arrived.I have had just about enough of this incompetence so I requested a refund. Their reply? “We will send you a cheque” even though I never payed via cheque and in the 1st place the issue was DELIVERY so how can I expect this magic cheque to arrive?!!In the end I bypassed them entirely and started ordering the magazine directly through a 3rd party website. Since then I’ve been receiving them with no issues.It’s a shame though because this scammer company delivers many highly regarded magazines and if you buy subscription they are the ones responsible for delivery.Stay away from these scammers at ALL COSTS!!
I've had more than one bad experience with this company. Most recently, I never received the Christmas issue of SFX magazine. I chased it up; they said there had been some kind of technical problem which meant that some subscription copies had not gone out, and they would send a replacement. Replacement never arrived; this time they blamed the post. Here I am in April, still no magazine: I thought the reason people subscribed to a magazine was to make sure they never miss an issue? Going back a little, I ordered several one-shot bookazines from them, but only received a couple. They suggested it might be due to my credit card company rejecting the order, but it later emerged that it was because their computer system could only cope with a maximum of two items per order! (I'm assuming their computer system was Horizon.) Eventually got most of the magazines I ordered - although they generously sent me two copies of some of them, along with a magazine about Slipknot (also sent twice) instead of a magazine about 80s cinema, which I have never received. They have reassured me that I have not been overcharged for all the duplicates, etc., but their track reciord does not exactly inspire trust. What a company. Mind-blowing incompetence.
Subscription overcharged. Being fobbed off by email as they seek mysterious further information from some mysterious further information dept to avoid the refund. Desperate customer service.Update:Decided to just cancel my subscription. Genuinely worst customer service I've ever experienced. If you sign up for a contract at a price you should not be charged more and then have a palaver trying to get them to sort it. That's twice they've ignored the 6 monthly price they sold me and twice been overcharged. Enough.
For almost a year now I’m trying to have them honour my paid subscription which they cancelled without my agreement or reimbursing me!!!*And I’m still waiting for magazine direct‘s answer via trust pilot - why don’t they contact me directly? They have my details
For almost a year now I’m trying to have them honour my paid subscription which they cancelled without my agreement or reimbursing me!!!*And I’m still waiting for magazine direct‘s answer via trust pilot - why don’t they contact me directly? They have my details
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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