Review Time
I placed an order the end of June, 2024 and after many correspondence in July, August, and September, and multiple promises from Magazines Direct that my order was being sent/resent, as of October 8 I have still never received my order. I first complained directly to Magazines Direct twice. Both times I was told the Magazines were being resent. After not receiving the order the second time, I then posted a complaint here. From that complaint, information was requested so they could follow up. I provided the information as requested. Was again promised by Magazines Direct that they were sending my order. Sent a follow up email asking if they could confirm the address they were using before sending since I had not received any of the supposedly prior mailed packages. I never got a further response. Almost a month has passed, and I have never received my order. Unfortunately I have nothing positive to share about Magazines Direct, and I have come to the conclusion that I will never receive my two magazines or a refund from my missing order.
I placed an order the end of June, 2024 and after many correspondence in July, August, and September, and multiple promises from Magazines Direct that my order was being sent/resent, as of October 8 I have still never received my order. I first complained directly to Magazines Direct twice. Both times I was told the Magazines were being resent. After not receiving the order the second time, I then posted a complaint here. From that complaint, information was requested so they could follow up. I provided the information as requested. Was again promised by Magazines Direct that they were sending my order. Sent a follow up email asking if they could confirm the address they were using before sending since I had not received any of the supposedly prior mailed packages. I never got a further response. Almost a month has passed, and I have never received my order. Unfortunately I have nothing positive to share about Magazines Direct, and I have come to the conclusion that I will never receive my two magazines or a refund from my missing order.
for most of the last month I have been receiving 1-3 emails every day from magazinesdirect DOT com - WHY as I have never asked them to email me?I have tried multiple times to Unsubscribe from these Emails - all I get is a page of html (I tried to paste it below but TrustPilot doesn't allow this).
for most of the last month I have been receiving 1-3 emails every day from magazinesdirect DOT com - WHY as I have never asked them to email me?I have tried multiple times to Unsubscribe from these Emails - all I get is a page of html (I tried to paste it below but TrustPilot doesn't allow this).
Like many others have said in their reviews, I wish I had read the reviews before ordering with Magazines Direct. If you do want to place an order with them, DO NOT USE DIRECT DEBIT!! We had 3 magazines with them which we stopped receiving last year. But they continued to take our money by DD. I have been trying to resolve this issue with their Customer Service team since May by phone and email. Every time I contact them I get different answers but no one is resolving the issue. We are not getting the magazines but we are being charged. Why do they not understand this? Every time I deal with Customer Service I get a different agent. This is a call centre at its absolute worst. I don't even want to give them one star as they don't deserve it. Going nowhere. Really frustrated. Someone in their UK office needs to get a grip and sort out their abysmal service. Oh, and please sort out my issue too. Waiting to hear from you ...UPDATE: So, the response via TrustPilot on 25th June was to respond to their email with the information requested. This I did on 26th June. Today (15th July) I received a reply to my email requesting the same information again, even though they already have the details (and ironically it was in the email they sent back to me, directly below their latest email). They owe us over £150. But no one at this company seems to be concerned about all their rubbish reviews or the abysmal "service". Surely someone in their UK office should be concerned that their helpdesk is unable to provide anything resembling customer care?? The agents are polite but either don't have the right systems to be able to help or they just don't understand what they need to do ... or both. Please, UK office, get in touch and resolve this issue.UPDATE 22/07/24 (in response to yet another formulaic Trustpilot response from Magazines Direct): I am tired of providing the details to this company. I checked with our bank today and they confirmed that they can see all the payments to Magazines Direct which allegedly Magazines Direct say they haven't received. I am still waiting for someone from the UK office of Magazines Direct to take some interest rather than letting this matter drift on with the overseas Customer Service Team. Incidentally, the bank suggested I contact Action Fraud as my next step.
Like many others have said in their reviews, I wish I had read the reviews before ordering with Magazines Direct. If you do want to place an order with them, DO NOT USE DIRECT DEBIT!! We had 3 magazines with them which we stopped receiving last year. But they continued to take our money by DD. I have been trying to resolve this issue with their Customer Service team since May by phone and email. Every time I contact them I get different answers but no one is resolving the issue. We are not getting the magazines but we are being charged. Why do they not understand this? Every time I deal with Customer Service I get a different agent. This is a call centre at its absolute worst. I don't even want to give them one star as they don't deserve it. Going nowhere. Really frustrated. Someone in their UK office needs to get a grip and sort out their abysmal service. Oh, and please sort out my issue too. Waiting to hear from you ...UPDATE: So, the response via TrustPilot on 25th June was to respond to their email with the information requested. This I did on 26th June. Today (15th July) I received a reply to my email requesting the same information again, even though they already have the details (and ironically it was in the email they sent back to me, directly below their latest email). They owe us over £150. But no one at this company seems to be concerned about all their rubbish reviews or the abysmal "service". Surely someone in their UK office should be concerned that their helpdesk is unable to provide anything resembling customer care?? The agents are polite but either don't have the right systems to be able to help or they just don't understand what they need to do ... or both. Please, UK office, get in touch and resolve this issue.UPDATE 22/07/24 (in response to yet another formulaic Trustpilot response from Magazines Direct): I am tired of providing the details to this company. I checked with our bank today and they confirmed that they can see all the payments to Magazines Direct which allegedly Magazines Direct say they haven't received. I am still waiting for someone from the UK office of Magazines Direct to take some interest rather than letting this matter drift on with the overseas Customer Service Team. Incidentally, the bank suggested I contact Action Fraud as my next step.
I ordered 2 trial subscriptions from them for Metal Hammer and Classic Rock magazines and both FAILED to be delivered despite ordering nearly 6 months ago. When I emailed, just got the typical BLAH BLAH BLAH generic BS replies so Ive asked for a refund. Do yourselves a massive favour folks and dont bother your hole ordering from this bunch of amateurs. They dont deserve your custom!
I ordered 2 trial subscriptions from them for Metal Hammer and Classic Rock magazines and both FAILED to be delivered despite ordering nearly 6 months ago. When I emailed, just got the typical BLAH BLAH BLAH generic BS replies so Ive asked for a refund. Do yourselves a massive favour folks and dont bother your hole ordering from this bunch of amateurs. They dont deserve your custom!
I have moved address 4 months ago I informed them of my change of address 3 months ago but they sent the next 2 magazines too my old address I rang and told them this but received no apology for this but was informed I would miss out on the July issue and receive the August issue at my new address as though it's a big favour being done I subscribed so that I would get every issue so I was upset by this and cancelled my subscription only too be hounded by daily e mails asking me too subscribe again the service provided did not match my expectations I would think seriously before you subscribe
I have moved address 4 months ago I informed them of my change of address 3 months ago but they sent the next 2 magazines too my old address I rang and told them this but received no apology for this but was informed I would miss out on the July issue and receive the August issue at my new address as though it's a big favour being done I subscribed so that I would get every issue so I was upset by this and cancelled my subscription only too be hounded by daily e mails asking me too subscribe again the service provided did not match my expectations I would think seriously before you subscribe
Claim your business profile now and gain access to all features and respond to customer reviews.
Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
glazersmedia.com
tbnplus.com
morethanscaling.com
twentiethcenturypublications.com
sweetsecrets.app
www.archan-publishing.com
booklynwriters.com
vanguardghostwriting.com
crestwoodpublications.com
phmg.com