Review Time
Awful customer support who rarely reply. I pay for magazines I rarely receive. The online portal doesn't allow me to access my subs to change address, cancel or update payment details. The whole thing is a mess. They are literally killing an already dying industry.
Awful customer support who rarely reply. I pay for magazines I rarely receive. The online portal doesn't allow me to access my subs to change address, cancel or update payment details. The whole thing is a mess. They are literally killing an already dying industry.
This Company Is A Disgrace, Avoid At All CostsOn 27 Nov 2023 I paid this so-called company £75.72 for a subscription magazine for my grandson’s Christmas present. The company remains in breach of contract. It failed to deliver even a single edition of the magazine and I have tried for 8 months to obtain a refund, but to no avail.I have recorded well over 30 emails backwards and forwards with this company. They are always so apologetic in their replies and say they will sort the problem as soon as possible. However, sort the problem they do not! They kick the can down the road and hope you will go away! I have discovered that most of their emails are standard copy and paste emails because I have received several lengthy reply emails with exactly the same wording, but sent from different individuals.I have also phoned them on many occasions to complain, but once again it goes nowhere. I have asked for my complaint to be escalated, that seems to be a no go process. I have asked to speak to a senior manager or director. The response is they are in a meeting, but they will phone me back. But they never do! It is impossible to get beyond the call desk administrators.I have written and threatened legal action through the Small Claims Court, but it is like water off a duck’s back. Magazinesdirect.com is owned and operated by Future Publishing Limited, a company registered in England and Wales. This is a £400m turnover company with Operating Profits circa £100m.I have been desperately frustrated by this company. My grandson was terribly upset by not receiving his magazines which I promised him as a Christmas present. I am a pensioner in my 70s who can ill afford to lose the money I paid. However, I have now given up chasing! This £400m company seems to have a greater need for my £75.72 than I do, it is tantamount to theft, scamming a pensioner!That’s why I say and repeat, this company is a disgrace, avoid at all costs.A one-star Trustpilot review is actually too good for Magazinesdirect, it should be MINUS 5!
This Company Is A Disgrace, Avoid At All CostsOn 27 Nov 2023 I paid this so-called company £75.72 for a subscription magazine for my grandson’s Christmas present. The company remains in breach of contract. It failed to deliver even a single edition of the magazine and I have tried for 8 months to obtain a refund, but to no avail.I have recorded well over 30 emails backwards and forwards with this company. They are always so apologetic in their replies and say they will sort the problem as soon as possible. However, sort the problem they do not! They kick the can down the road and hope you will go away! I have discovered that most of their emails are standard copy and paste emails because I have received several lengthy reply emails with exactly the same wording, but sent from different individuals.I have also phoned them on many occasions to complain, but once again it goes nowhere. I have asked for my complaint to be escalated, that seems to be a no go process. I have asked to speak to a senior manager or director. The response is they are in a meeting, but they will phone me back. But they never do! It is impossible to get beyond the call desk administrators.I have written and threatened legal action through the Small Claims Court, but it is like water off a duck’s back. Magazinesdirect.com is owned and operated by Future Publishing Limited, a company registered in England and Wales. This is a £400m turnover company with Operating Profits circa £100m.I have been desperately frustrated by this company. My grandson was terribly upset by not receiving his magazines which I promised him as a Christmas present. I am a pensioner in my 70s who can ill afford to lose the money I paid. However, I have now given up chasing! This £400m company seems to have a greater need for my £75.72 than I do, it is tantamount to theft, scamming a pensioner!That’s why I say and repeat, this company is a disgrace, avoid at all costs.A one-star Trustpilot review is actually too good for Magazinesdirect, it should be MINUS 5!
UPDATE: Supplied requested information after they responded to my review and never heard another thing. Figures I guess. I’ve been subscribed to magazine for several years through magazines direct. Recently, I received a letter to say that my upcoming direct debit annual subscription fee would be increasing by a considerable amount. This letter only arrived on the day my subscription was due to renew, and the increased amount had already been taken from my bank that day. I could not believe that this was not illegal, it even states in the small print that the bottom of the letter that if there are any increases to the direct debit you will be notified at least three working days before the money is taken. When I contacted magazines direct regarding this they skirted around the subject and then accidentally admitted that the letter had been posted on the 28th of June. This was the last day I should have received the letter in order to receive three working days notice, and they were only just posting it. How could they possibly expect me to have received it on the same day? I have checked with my bank and they have confirmed with me that it is illegal to increase a direct debit payment like this without notice. Leaving sending out letters this late is clearly a tactic used by magazines direct to increase their profits in an underhand way.
UPDATE: Supplied requested information after they responded to my review and never heard another thing. Figures I guess. I’ve been subscribed to magazine for several years through magazines direct. Recently, I received a letter to say that my upcoming direct debit annual subscription fee would be increasing by a considerable amount. This letter only arrived on the day my subscription was due to renew, and the increased amount had already been taken from my bank that day. I could not believe that this was not illegal, it even states in the small print that the bottom of the letter that if there are any increases to the direct debit you will be notified at least three working days before the money is taken. When I contacted magazines direct regarding this they skirted around the subject and then accidentally admitted that the letter had been posted on the 28th of June. This was the last day I should have received the letter in order to receive three working days notice, and they were only just posting it. How could they possibly expect me to have received it on the same day? I have checked with my bank and they have confirmed with me that it is illegal to increase a direct debit payment like this without notice. Leaving sending out letters this late is clearly a tactic used by magazines direct to increase their profits in an underhand way.
I received an email to renew my subscription so I did.Turns out it was for a duplicate subscription of the same magazine. I raised this with them but they wont do anything.They tricked me into have a duplicate subscription so I pay double and receive the same magazine twice (why would I want that?!!)And all they can do is cancel one but not a refund. So I have paid for nothing.I strongly feel they tricked me here, and they have been no help at all.So I wont be continuing with them, and would advise all others to avoid this company.UPDATE 26/07/24So after a lot of emails you have now informed me that that duplicate subscription has been cancelled, so that is good.However I am now getting emails saying I am missing out and need to re-subscribe.So the very same thing that tricked me into this in the first place appears to be happening again, so after all the conversations you clearly have not taken any of this into account??So do I no longer have any subscriptions? still have the two duplicate subscriptions?, or something else?I have no idea what is going on anymore.As a customer who gave you direct debit details I feel it is critical that you are clear what is being provided, and stop trying to trick customers into duplicate subscriptions.Really odd behaviour.
I received an email to renew my subscription so I did.Turns out it was for a duplicate subscription of the same magazine. I raised this with them but they wont do anything.They tricked me into have a duplicate subscription so I pay double and receive the same magazine twice (why would I want that?!!)And all they can do is cancel one but not a refund. So I have paid for nothing.I strongly feel they tricked me here, and they have been no help at all.So I wont be continuing with them, and would advise all others to avoid this company.UPDATE 26/07/24So after a lot of emails you have now informed me that that duplicate subscription has been cancelled, so that is good.However I am now getting emails saying I am missing out and need to re-subscribe.So the very same thing that tricked me into this in the first place appears to be happening again, so after all the conversations you clearly have not taken any of this into account??So do I no longer have any subscriptions? still have the two duplicate subscriptions?, or something else?I have no idea what is going on anymore.As a customer who gave you direct debit details I feel it is critical that you are clear what is being provided, and stop trying to trick customers into duplicate subscriptions.Really odd behaviour.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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