Review Time
Vinted and MangoPay are partners in crime!Tried multiple times to pass the verification steps. Supplied my drivers licence and passport many many times. All photos have met the requirements but have still been rejected. Contacted vinted customer services several times who are absolutely useless. They told me to contact MangoPay who told me it’s not their problem and to contact vinted. They are now holding my money and i have no way of accessing it. Shocking. Complete fraud.
They will not accept my ID and have taken my money i sent a Valid Drivers license, my Bank details, even showing payments received. you can’t get to speak to anyone, and vinted call robots customer service, and they tell you they are working hard to help, nonsense.i will never use this company again.
Well it seems like Mangopay is one big scam along side Vinted. I sold on one account, they I tried to withdraw £70 and it said I need ID which I do not have so I want to still sell so I opened another account (I did not no u are only allowed one account) until I sort out the issue on the first account and within a month once again I can not withdraw on the new account. I been on Vinted rubbish customer service and told them multiple times I do not have a passport or driving licence so they come back with you can upload, student ID, bus pass and bank statements and i provided this but than they could back saying the scam Mangopay will only accept passport or Driving licence basically needs something with my date of birth, name and photo so I was going to buy a ID card as this is a void ID in the UK but still no. What a scam, they are not a bank they are basically like PayPal so ID should just be something simple like a bank statement. It like they are trying to steal your money. I will email them directly and try to get my money and just shut down the accounts, as Vinted is way to stressful and they wonder why they can not compete with eBay.
Like all the other reviewers, I foolishly sold an item for £18, having happily purchased a number of items previously without any issues. I’m now being treated like a suspected criminal, with politically motivated actions. I’ve been advised about ten times by the Vinted bots that my account is locked, despite providing my drivers licence images and passing that verification. I’m tempted to write off the £18, set up a new Vinted account and only ever purchase items. What a shambles!!!!
**Little update,I got my money today by being a relentless nuisance to them for weeks. Bombard them with complaints and messages to Vinted and MangoPay till they’ve had enough of you**They finally accepted the Webfiling document and cleared what they owe 💪🏻. I would advise anyone having similar issues with these crooks to bombard their emails with your complaint and Commence an official one with the Financial ombudsman,Trading standards and report them for scamming via companies house. You are legally obliged to have them investigated before you can get a court order for removal of funds with a bailiff/Collection agent. I cannot upload their emails unfortunately but Vinteds legal@ and mangopays complaint.management@ are the ones you want.If you can avoid selling on Vinted and being associated with Mangopay UK Ltd avoid like the plague!.Do not sign up for a Pro account on Vinted as it’s just an excuse to hold your money for 14 days no difference at all.They are renowned for blocking and suspending people for selling excessive quantities as they are a bargain basement platform like a cheap market. This will cause you serious issues with their friends @ MongoPayI now have to battle them for approx £800 which will result in debt collection with bailiffs.***My advise to all those people in the same boat with these crooks is to make an Ombudsman complaint which you will need to pursue them for debt recovery with someone like “Can’t pay we’ll take it away”. A flurry of complaints from the ombudsman and several bailiffs collecting debts will get someone’s attention****
Avoid Vinted pro account as uses mango pay mango pay have not verified my id even though provided what they want multiple times raised a complaint with mango pay they said they couldn’t find my account ignored multiple emails and now asked if they can close the complaint
Dreadful experience with Mangopay, after a couple of years of successful selling on Vinted now they won’t accept any documents you upload to for KYC. I feel like they aren’t geared for sole traders on there, they don’t understand the documents you send, they certainly don’t understand the fact that you only receive an annual statement from HMRC, so yes it’s over three months old when they asked for it in April - Statement dated December. It’s absolutely shocking and I’ll be reporting them to Watchdog
Unable to get Vinted Pro Account verified with Mangopay - three months trying, provided photo ID Company Certificate Company Snapshot and now have circa £10k funds sat unable to draw down on. I’m going to have to cease trading if I can’t get this resolved.Tried to get this resolved time and time again just keep getting same response with no explanation as to why.Looking to go to Ombudsman and make a formal complaint😞
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more
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