Review Time
Been over a month waiting for funds to be released. Have sent every piece of document available , which is slightly worrying due to GDPR, and still no luck. Seriously considering taking legal action against this company (which I imagine so many people have)
Dear Whom It May Concern,I am writing to formally raise a complaint regarding the ongoing issues with the Vinted Pro verification system, which have caused significant inconvenience and financial stress. Despite submitting valid documentation for verification, your system has repeatedly rejected my submissions without valid justification.As a result, my account balance of close too £957.00* remains on hold since December 2024, even though all items have been delivered to the buyers. Furthermore, my buyers are unable to leave feedback due to this issue, which is impacting both my reputation and sales potential on your platform.I have contacted your support team multiple times, but the responses I have received have been generic, unhelpful and repetitive, resembling templated messages rather than tailored assistance for resolving my case. This lack of effective communication and action is unacceptable.I kindly request the following: 1. An immediate review and resolution of my account verification. 2. The release of the funds currently being held in my account. 3. A clear explanation for why my documentation was rejected despite its validity.There is currently a message stream going on Vinted which you have asked for various documents again. I have provided these.This matter is urgent, and I expect a prompt and thorough resolution. If these issues are not addressed, I will have no choice but to escalate this matter further, including reporting the issue to relevant consumer protection authorities.I look forward to hearing from you within 5 working days.
The interface between MangoPay and Vinted is awful, I had to verify my id, which I did and passed then I had to fill in a pep form to “prove” I wasn’t a politically exposed person, Vinted have no mechanism for uploading the form in its pdf format so you have to take a photo of each page then nothing happens, no update, unable to withdraw money, unable to buy goods, they complain if you chase it up. After 5 weeks I sent email to legalatvintedcom and also contacted MangoPay directly, they said I need to fill in pep form, and sent me one filled in with someone’s details including name, address, phone number, email, date of birth, place of birth etc. I explained already done and Vinted then sent me an email with a pep form to fill in and send back, which I did and within a hour or two was able to access my money.
I reached out through your form for an initial conversation about integrating your payment services into our project, which is currently running on test systems and isn’t public yet. It’s puzzling to receive a rejection for an early-stage project when all I was asking for was an initial discussion. I can’t help but wonder: did a staff member perhaps make an error, simply not feel like reviewing my request properly, or is there a general lack of interest in engaging with new customers? I hope these questions can be addressed to improve the experience for future inquiries.I received the email on February 25, 2025 at 00:26 (GMT+1)
I have tried to take out my money, and have received a Pep form, I've filled in the form, sent ID, and still get refused access to my money, 1st excuse being form not readable, 2nd excuse ID require (ID certified) 3rd excuse resend paper work as not clear. Form sent again. I have tried to purchase, and been refused due to fraud laws.
Over 1600 sitting in vinted balance, vinted support tell me its mango pays fault and awaiting respones its been over a month! i need the money to run my business, Everytime it gets refused when withdrawing, the id check says its been verified so whats the probem!
Theft of funds - mangopay and vintedIf I could give this company and Vinted a minus score I would .This whole process is affecting my health and business I have the exact same situation as many on here .I am a Vinted Pro customer and I cannot access my funds using the same account I have used for the past 12 mths. Very unhelpful responses from Vinted and Mangopay. Just a number of different replies from the AI bots from the useless to ridiculous ,that the issue is under investigation this has gone on for over a month.
Mangopay has been holding my Vinted funds hostage for a month now.Since January 6 I've been trying to transfer funds (the princely sum of €450: big money, huh?) to my usual account, the same they transferred money thrice last year, but to no avail.First they asked for ID, and I provided a state-issue ID card: in Italy, this card does not have to show the current residence address so, since I moved a year ago, that's different than the one on file on Vinted, and that rubbed'em all wrong. So I sent'em (as they require) a valid passport, but that wasn't enough either, so they asked for a current utility bill, which I provided days ago.My money are still nowhere to be seen because, according to the geniuses at Mangopay I'm either laundering money or I am a terrorist. All this over €450: El Chapo I am not, nor Isis.In the meantime, first Team Vinted, then Sed, then George and finally John, are informing me that they forwarded the bill to Mangopay and wishing me a nice day. Of course they're all AI-based bots, but they get all fussy when one's language gets heated up. Poor dears, it's not their money on the line, after all.Abysmal service, steer away from these scammers.
Having made a sale on Vinted I found myself in a world of mental pain trying to complete a form proving I am not involved in money laundering and funding terrorism. I did try to complete the form which I found very intrusive but gave up when I couldn’t fill in the required fields from my iPhone. I just decided to write off my money it just wasn’t worth the effort.
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more
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