mangopay.com

1.1
1.1 Based on 201 reviews

Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world mul...

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1.1

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5

201 Reviews

5 Star
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4 Star
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3 Star
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1 Star
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Simone Clark
Same problem as everyone else on here…

Same problem as everyone else on here between mangopay and vinted together they will hold your money for a verification process that doesn't work.. If you TRY in anyway possible to ask for help it's an automated response and they both pass the buck.. A gd way of holding YOUR money for longer because I may be a money launderer after 1000 pounds of sales in 3 months.. OK.. Or do you just give up and they keep your money because you are so frustrated you delete your account.. No human process anywhere at any time with either site

1
Date of experience: Mar 28, 2025
Colby Sanders
Vinted funds frozen via mangopay

Vinted funds frozen via mangopay Cannot spend or withdraw my £30 first sale Yet I can still purchase with Google pay so it's false news claiming frozen due to fraud or political status else it wouldn't let the account influence sellers Luckily it sounds I've only lost £30 from the sale but I will not be using my account also you cannot close your account whilst frozen else assets are lost 😉

1
Date of experience: Mar 25, 2025
RB16
Treated like a terrorist or money launderer.

Another pack of grimy scammers . Going to take the small claims route which will be frustrated as these parasites hide their company in Luxembourg, same scam pattern as eBay had when they started.AVOID MANGOSCAM **AVOID VINTTHEFT.

1
Date of experience: Mar 24, 2025
Immediate Action Required - Urgent Release of Held Funds

Dear Mangopay Support Team,I am writing to express my profound frustration and dissatisfaction with the ongoing issue regarding the withholding of funds amounting to £4,500 from our Vinted account. This situation represents one of the worst service experiences we have encountered.Our business has been established and operational since 2014, and we have consistently provided all documentation requested, including:All pages of our Certificate of IncorporationThe latest Companies House statement dated 13th March 2025Company registration numberPassport identificationBusiness address and detailsOur accountant has also verified and submitted all necessary details to support our compliance. Despite repeatedly providing these documents since early February, we have received no substantive assistance or clear communication from either Mangopay or Vinted. This prolonged and unexplained delay is causing significant financial hardship and disruption to our operations.We urgently request immediate action to resolve this matter and release our funds without further delay. Additionally, we ask for a clear explanation as to why the funds remain withheld and a precise timeline detailing when we can expect a resolution.Your prompt attention to this urgent issue is necessary and appreciated.

1
Date of experience: Mar 20, 2025
Alexandra Adams
Mango pay and Vinted nightmare

Tried to withdraw money from my Vinted account but mango pay has blocked it sent driving licence but still blocked. Been in touch with Vinted customer service services but no help at all this is my money so how do I get it definitely won’t use Vinted again

1
Date of experience: Mar 18, 2025
Sophie
Avoid. They partner with Vinted.

Thank god I am not the only one. Nearly £5,000 tied up with this scam company. I have provided the correct details countless times and it still hasn’t been ‘approved’. I have rent due and it’s been several months now that I’ve been waiting. They surely can’t hide behind ‘KYC checks’ excuse forever?? Going to have to see if this can be taken further as only ever getting auto responses from them.

1
Date of experience: Mar 14, 2025
Marlene Morgan
Trying to withdraw my balance from…

Trying to withdraw my balance from Mangopay for selling items i no longer need on VINTED is impossible , been sent a politically exposed person form (pep) , being made to feel like a criminal, excuses as to why they cant let me withdraw my earnings, much the same as all the other reviews on here, has anyone approached the BBC programme RIP OFF BRITAIN or the like as this company is making lots of money by denying us our earnings and we need someone on our side , no doubt this review will get the usual bot response from this company

1
Date of experience: Mar 13, 2025
Victor Butler
Unable to access funds

Same experience as others on this forum!! Unable to withdraw funds from Vinted account. Asked to complete PEP form and nothing happens! Subsequently asked to complete ID form which shows success!! Again nothing happens and Vinted just tell me to be patient!! Been going on since early January and we’re talking £53 here! Totally unacceptable and Mango Pay just don’t care. Honestly, it’s more like dealing with a Govt Dept. than a commercial organisation!! Have now contacted my MP since this seems widespread and needs to be sorted by Vinted management due to the detrimental effect it’s having on their reputation!

1
Date of experience: Mar 13, 2025
Vincent M.
Seems to be scam-fishing

Seems to be scam - I got mail from Mangopay, which claims that I have to renew my Peerby account. For reasons to prevent costs to re-activate this account. Strange: with this/ my account nothing refers to a closing or any claims for re-installing-costs!!

1
Date of experience: Mar 12, 2025
EL10
Awful customer service

Awful customer service, vinted pro customer, cannot withdraw money as keep failing verification ,I am a sole trader and need the mone6 to run my business and pay my bills, any help, please do not refer back to vinted again, 5 attempts so far.

1
Date of experience: Mar 12, 2025

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Business Details

  • Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.

    Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.

    With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more

  • email support@mangopay.com
  • language https://mangopay.com/

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