Review Time
ABSOLUTELY JOKE OF A COMPANY, both them and voted are holding my money (alit of it) from genuine sales and say I need to verify my “business” etc to get my money out! I’ve sent licence passport and hmrc documents (fully government issued) and still I can’t verify my identity! I mean what are they doing with our money? These companies should be banned from trading!!!
We spent several weeks in discussions with MangoPay, evaluating them as a potential payment partner for our marketplace. Initially, everything looked promising — both from a technical and strategic perspective.However, the biggest issue came with pricing transparency.During our calls, we were clearly told that a €5,000 minimum monthly revenue (MMR) was possible (which before it was even lower). At no point was it communicated that the final proposal would suddenly be €10,000 per month, effectively doubling what had been discussed.This was extremely disappointing, especially after investing significant time in detailed conversations and planning.What makes this even more frustrating is that MangoPay’s own messaging promotes:flexible pricingusage-based modelstransparency“no surprises”Unfortunately, our experience was the exact opposite. A fixed €10,000 minimum contradicts the idea of flexibility and usage-based pricing.From a product standpoint, MangoPay seems solid. But from a commercial and communication perspective, this felt misleading and inconsistent.Unless there is genuine flexibility in pricing, it’s difficult to recommend them — especially for startups or growing marketplaces that rely on predictable and scalable cost structures.
We may have signed up to Vinted’s tiny Ts & Cs we did not all fully understand. But even when we understand and then find that our verification to MP is not accepted to release our funds, this means MP are robbing us …with apparent legal backing, and so we should boycott use of such practice and them.The ironic claim that it protects against money laundering leaves a lot of electronic money sitting in mangopay’s wallet. That’s a potential interest maker while they don’t give you what is rightfully yours.I barely got my money out because they initially blocked me but breaking it down in to increments worked… although it apparently shouldn’t. This is also worrying.The lack of information on earning and withdrawal limits is appalling, there is no direct support for the Vinted seller/ MP user in this regard.The ransom of personal data to a foreign based third party so they will release your money, in the name of law, is criminally backward.It leaves Vinted literally unfit for purpose to sellers.You get verified for a bank account, verified for Vinted but that isn’t enough. The fact that a paltry withdrawal in a month flags up claims of ‘protection from money laundering’ would be laughable but the set up feels way off. Someone is making alot of money by not giving you yours.Remember if you buy on Vinted you are still funding scummy practices.Check youtube for the poor pro seller who gave up Vinted because they cannot access their money or customer support: because their verification is not accepted by MP.Do we need to remind each other that it’s bad practice to exchange your passport or photo ID for money owed to you?! Apparently so.Now ebay are improved, I recommend running back there for the slightly prolonged experience and currently straight forward paypal. At least you receive YOUR money!What a total shame, Vinted used to work well.
Mangopay do not deserve the one star I have given but no option to leave none.I am fed up now of reading that "your earnings may stay in your pending balance longer than normal." I am also fed up of Vinted saying it is a technical issue.A technical issue doesn't last a bloody week 😡.I always said that I would pick Vinted over eBay however, after this monumental balls up, I will have my money and delete Vinted.Who the hell are these people to hold THOUSANDS of people's money from COMPLETED sales?????Utterly atrocious and abhorrent. Sort this out mangopay as you are in breach of your own terms and conditions as well as breaking Commercial law. 😡😡😡
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more
