Name: mejuri.com
Telephone: 000000000
Rating: 4.2

Megan Guest

Poor customer service

Poor customer service. Ordered to wrong address and was advised to reorder and original payment would be refunded which I did. Then 2 parcels came to the correct address and then I was out of £300 before Christmas

Date of experience: Jan 15, 2025

Russell M. Guest

1 year ago

Bought a pair of earrings in store

Bought a pair of earrings in store , but one got lost. So I went back to check if I could just buy one . the staff said I had to buy a pair again. Feel a little bit disappointed. should consider a better flexible customer service.

Date of experience: Jan 15, 2025

Linda Adams Guest

1 year ago

Baguette earrings

The baguette earrings that are of sterling gold are really nice pieces to wear and have great quality. You can pair it with hair down or up and with a black dress. These earrings can be either elegant or casual wear.

Date of experience: Jan 15, 2025

KB Guest

1 year ago

Ordered two items for a gift, but…

Ordered two identical items for a gift, received two diff items. However since gifts didn’t realize until 2 weeks later, and had to go drive into store to exchange. Was only given $20 credit for time wasted ($700 purchase).

Date of experience: Jan 14, 2025

Leamon Coleman Guest

1 year ago

Everything went as expected

Everything went as expected! The product was well represented on the website, ordering was hassle-free, and it arrived quickly! No issues with the product!

Date of experience: Jan 14, 2025

Stephanie Johnson Guest

1 year ago

Great ring

Great ring. On time delivery. The details are so so beautiful

Date of experience: Jan 14, 2025

Devon Carter Guest

1 year ago

I placed an order and paid for express…

I placed an order and paid for express shipping, which promised delivery within 5-6 days. However, a week after placing the order, I received an email informing me that the dispatch date was pushed back by over a month even though the items I ordered were still being advertised as ready to ship. It took me another week to get a response to cancel my order and request a refund. Even after I bought this to their attention the items are still being advertised as ready to ship. Knowingly selling items with a time frame that cannot be met feels misleading and unethical.

Date of experience: Jan 14, 2025

L_GEEK35 Guest

1 year ago

My ring was a bit ‘light on’ as far as…

My ring was a bit ‘light on’ as far as amount of gold, but it’s very nice anyway. No regrets

Date of experience: Jan 14, 2025

Edris S. Guest

1 year ago

System inconsistency

I tried to make a purchase online. When I entered two different coupon codes they BOTH were accepted and reflected on the total cost. When I received the email verification of purchase one of the coupon codes was deleted. Upon contacting customer service I was told that the system accepts ONLY one code per purchase and there was nothing that could be done! The customer service person suggested that I make another purchase to use my second coupon code! Hence I am no longer a Mejuri customer.

Date of experience: Jan 14, 2025

Paygasus Guest

1 year ago

Have not heard back from customer…

Have not heard back from customer service with any kind of actual support, the only messages received have said to wait to hear back and don’t reply or I’ll be bumped down the queue. I had originally submitted a quality issue as the engraving on the signet ring is not centred at all. It’s been over a month. Extremely disappointed.