Review Time
Having worked the business, I think they have a great compensation plan and some good products, however, they are not the health and wellness products for me. Lots of unnecessary ingredients for a plant focused company, what ever happened to just single whole food ingredients? The most annoying thing in dealing with the company was when decided I wanted to cancel my account, they still tried to get a payment out of me for a backup order that I never received. Having worked in retail, accounting and customer service for over a decade myself, they should have just removed the balance owing, knowing that they still had the products in their warehouse rather pester me with a phone call every single day to pay the balance, just to leave a credit on my account for when I decided to return. Why give you my money to hold? Lastly, the CS rep I called about this had a bit of attitude when I said I don't think that I'll be shopping there again and if they would please stop contacting me with phone calls and texts. It's a great store for people looking for better options for the inner isles of the grocery store, not crunchy granola people like myself.
High prices, but generally quality products. The company is supporting reps and pays them, offers free product, and sends them on tropical trips if they meet sales and new rep enrollee quotas. Only one product I've tried so far, 4 months in, that was REALLY bad...the beef sticks. Both plain and jalapeño. Super fatty, not enough spice, and ran into gristel and a piece of bone! Not right,especially for the high price paid! Quality control is a cornerstone of customer satisfaction. Needs some work. The plain popcorn is also not great. Renew lotions are stellar! But again, expensive. Overall, not a bad experience but not great either. Lowering prices, better QC, and less payouts to reps with customers underneath might get them up to a 4 or 5 star rating. Right now...meh!
Someone conned my wife into signing up as a 'member' of this company. I started noticing all these $100ish per month charges from this company on my credit card statement. After a couple of these similar charges I ask my wife why we keep getting charged around $100 from this company I've never heard of. She tells me she's placing orders for things she needs. Then I start noticing all this stuff in our cabinets which no one is using. I ask again and she tells me she has to order a certain amount every month, but we'll use it. More months go by and more of this stuff shows up. Then one month I see something like "meleluca bkup ordr" on the credit card statement. I ask again and she says "I forgot to place an order, so they just send me things".... WHAT? So, you are REQUIRED TO SPEND a certain amount of money a month with this company? That's nuts. She says, "well, I really like several of thier products". I say "well, then order those products and nothing else." She tells me she can't do that... again, NUTS! Her 'membership' was cancelled immediately. Any more charges from this scam company on my credit card will be disputed with my credit card issuer. I'm not sure what sucked my wife into 'joining' this scam company, but I would advise anyone to stay far away. Just like any other legit company, if their products are really that great and needed and useful then people would just naturally gravitate to those products and order them organically without needing to be 'pushed' into a minimum order every month. I'd love to know what value this company is providing by forcing you to spend a certain amount every month? Free shipping? Well, there are thousands of companies who provide free shipping with no required minimum spend. Imagine if your local grocery store had a minimum weekly or monthly spend in order to be able to shop there - whether or not you needed anything. Most people wouldn't shop there. If you value your money, stay far far away from Meleluca.
Here is my honest review. They get two stars because I really liked their laundry and cleaning products as well as the electrolytes for my son. I do like that someone answers the phone if you call. The problems:It became a chore having to order every month so I called them (you have to call to cancel). The gentleman said he could set it up to where my account will just accumulate certificates every month, then I can buy with those certificates when I’m ready. 👍 Sounded good to me. Today I went to buy and use my $216 of certificates (I’ve purchased, my money) and the $30.15 of loyalty dollars my account had earned. Nope!👎 melaleuca still wanted me to spend an additional $150 to earn the 35 points. My certificates (that I purchased, should act as cash!!) do not accumulate points. Took 1 hour over the phone for them to run the order for me on the back end. They did not honor My $30.15 earned Loyalty rewards. My time was worth more than those $30. It took an additional 20 minutes to cancel my account. Melaleuca will email you a form you must fill out, sign and email back in order to try and cancel. And you have to wait a couple days for them to process and email you a confirmation it was cancelled. I am super disappointed and upset with melaleuca. I was trying to support an American company. I would not sign up or recommend signing up to anyone.
I'm usually skeptical of new products that make really amazing claims like Melaleuca does. I've tried other "natural" products that never worked as well as the mainstream grocery store-style products. In our family, we have asthma,allergies, migraines, sensitive skin/sensory sensitivities. We usually haven't been able to use anything scented. I was so pleasantly surprised when we tried Melaleuca; the scents don't bother us at all, or irritate our skin. The cleaning products work better than the typical ones, and they don't give me headaches or asthma flares. I think the most remarkable example of how amazing the products are are the tooth polish and mouth rinse. I have periodontitis, and my gums always bled withe very toothpaste and mouth wash I tried, and they usually tasted terrible. I was amazed that within a few days of using these products, my gums stopped bleeding and my teeth were no longer sensitive. They've been healthy ever since.The proof is really in the pudding, as the old saying goes. Try for yourself and see! (Note : I'm not a distributor, just a customer.)
I’m very disappointed with Melaleuca. I did not place any order, yet I still received a package — and was charged for it. My friend also received a “convenience certificate” that she never ordered, and when she called to ask about it, she was told it was non-refundable. How can something be non-refundable when it wasn’t even requested?The refund process is extremely slow compared to other online companies, where you usually get your money back within days. With Melaleuca, it feels like they delay and make it as difficult as possible.This experience has been frustrating and feels misleading and borderline scammy. I would strongly recommend being cautious if you’re considering ordering from them or signing up.
I’ve bought over $100 a month for a year. Some of the products are good but about half of the products do not perform as well as my old products. Just to name a few: the toilet bowl cleaner has to be used every other day vs weekly for my old one. The laundry pre-spot and laundry detergent don’t get stains out. You have to order by a certain date or you get a backup order. It has proven difficult to remember to order in time.The last straw is how difficult it is to cancel. I have cancelled other services over the years and have not had to print off a form, fill out the form and send it back. Just take a cancellation over the phone or have an online cancellation. Don’t insult us by making us jump through hoops.
I ordered a 3-pack of deodorant and mistakenly ordered the deodorant only, not deodorant + antiperspirant. I called customer service and they are sending me another 3-pack free and said to keep or donate the ones I ordered. Great customer service and the rep was super friendly.
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