Review Time
Ordered a new eqb350 premium plus from MK ,UK. When we received the car, many of the features were taken away. When we asked the dealership why the features were taken away and why we were not informed, their response was they don’t know and if we have a complaint , we need to contact head quarters. I emailed the head quarters and it’s been more than one month and no response what so ever. It’s so disappointing despite waiting for 6 months since placing an order, we haven’t received what we ordered. Customer service is rubbish. None of the staff are competant. Many errors in figures occurred as well while placing the order. Will return the car as soon as pcp agreement ends and never again buy a Mercedes.
I an another unhappy Mercedes customer. Bought E class brand new from Plymouth Dealership in Dec 2016, always serviced by the dealer and done only 35000 miles. Suddenly the break system (SBC) failed. I checked online and I am not the first one with this problem. It is big risk we take to drive a car where breaks can fail suddenly without any car accidents. I requested a goodwill repair as the product failed without any fault of mine. The dealership sent a one line formality information to head office with wrong information that the car was bought from unauthorised dealer making my case weak from the start. They made it sound like a big favour offering me a car not like for like. Overall it appears that the staff is not bothered at all about whether you come back to Mercedes or not. I am never going to buy Mercedes again largely because of my experience with Plymouth dealership. I will be taking it further as I feel law should not allow selling cars which can’t guarantee reliable break system.
I recently took my car to Mercedes Benz Preston and have had the most awful experience. I took my car for a diagnosis and fix. The communication was terrible from start to finish. I was advised my car was ready for collection, only to get another call when i was already on route saying that the part they had fitted had not fixed it after all. The second diagnosis then flagged another issue that they wanted £1,5k to fix, on top of the £500 they already wanted for the part that didnt fix it and the diagnosis. I politely declined and went to pick my car up. On collection my car started making a really loud noise, I took the car back and they advised its because its hot out... which i knew was just an excuse, they didnt even bother to take a look.I have taken my car to another garage, it turns out Mercedes had left all the sensors and pipes unplugged from the work they had done which was causing the noise. They also fixed the original issue that I had taken it to Mercedes for, within 2 hours and charged me £400. Absolutely disgusting service for what they are charging.
Mercedes Benz are by far the worst company I have ever dealt with. I purchased an EQA 250+ Premium Plus in August 2023 from their Northampton branch, the day I picked it up, I had a whistling coming through the car every time I exceeded 50mph. I reported this within the first week of having the car, it took multiple visits for them to fix it, finally in November it seemed that everything is working. However in January the Active Braking Assist slammed the brakes on when there was nothing around me, The car went in, they couldn't diagnose it. The car came back to me as no fault found, it did it again, but also the parking sensors starting going off randomly. it went back in again, 4 weeks later, still no diagnosis. The car came back to me again and then my cameras stopped working, I recorded it and sent it in, it went back to the garage, still no diagnosis, I get the car back again. I record the sensors going off randomly when there was nothing around me, I record evidence that my headlights weren't dipping correctly. Yet the complaint wasn't upheld because I couldn't illegally record the car braking while I was driving. Even though I have witnesses. The complaint goes to the Ombudsman, but Mercedes have not included all of the other faults as part of the same fault, so because they cant see that the car is taking the brake away from me they won't honour the complaint. So now I have a 58,000GBP car that I can't get rid of, I asked for them to cancel the finance and they want me to pay 19,000GBP to cancel it. According to Mercedes my car, that has done 4,000 miles has no scratches, no damage to any part of the car, has lost a grand total of around 30,000GBP in value. They have no consideration for the fact that the car is dangerous and it's braking caused a Lorry to swerve out of the way of me, which if it wasn't for his reactions it could have been a whole lot worse. They just want me to stick with a broken, useless car and pay them a total of 31,000GBP for the pleasure of it. I physically hate the company and once I find a way out, I will never deal with this pathetic company again. I would really think twice about purchasing Mercedes if I were you, they live off of their brand from the 90s and the 00s, when they were actually a good company. I have owned BMW, Peugeot, Audi, Ford, Toyota, Nissan, Citroen and VW, all of them have better service and quality than Mercedes. Pathetic.
The Mercedes-me app has not been working ever since I bought my brand new EQS in March 2024. MB keep telling me its a known problem and their engineers are working 'day and night' to resolve the issue, but can't give me a time frame for resolution! Only speaks to the caliber of their engineers!Avoid! There are a lot of better (and cheaper) options out there. Don't buy white elephants!
I was incorrectly charged an exit fee on a service plan. I disputed this charge and expected them to carry an investigation. Their serviceCare department closed my complaint without thoroughly investigating the issue. When I informed them to investigate if my terms and conditions document was sent to me they did not do this. They closed my complaint and sent me a general copy of my T & Cs. They directed me another complaints department. This issue lasted over eight weeks. I got no complaints handling procedure. I made over 30+ calls because no one took any ownership and kept me updated. I was then informed the complaint was closed and they were not financially regulated. I got directed by the workshop to reach back to the Customer service department although they had already confirmed they would not deal with the issue. When I contacted them they said no complaint had been raised with the showroom and could not help me. It’s disgusting how you treat your customer and get away with mishandling complaints. I regret joining Mercedes. Still nine weeks later and no resolution to my complaint. To think this company could not amicably resolve my issue and made no attempt to do so is poor.
Claim your business profile now and gain access to all features and respond to customer reviews.
enotes.com
addyinvest.com
blueedgefinancial.com
oseille.tv
deltadieseldepot.com
cohabi.co
clearbusiness.co.uk
pawsandclawspetinsurance.co.uk
y-axis.com
activeutilities.com.au
