Review Time
I have always been fond of Mercedes up to the point where they started treating me very badly. I now advocate friends and family to stay well away from them.
When I bought my 1st Mercedes I was told that I would now not need a service book ever again as all was digitally kept. I would not need to keep any paperwork as all was kept for me by Mercedes. Oh man do I regret this. Mercedes was not able to keep track of all my services even though these were all done at main dealers. They just have not done it. Now that I wanted to sell the car with a full service history they were not able to present me with the documentation. What a disappointment, really Mercedes? Never again. To add insult to injury they charged me £48 to cancel my maintenance plan. No wonder it's a mess at their end it must take them hours to find records, hence the cost to do anything at their end.
I have always been fond of Mercedes up to the point where they started treating me very badly. I now advocate friends and family to stay well away from them.When I bought my 1st Mercedes I was told that I would now not need a service book ever again as all was digitally kept. I would not need to keep any paperwork as all was kept for me by Mercedes. Oh man do I regret this. Mercedes was not able to keep track of all my services even though these were all done at main dealers. They just have not done it. Now that I wanted to sell the car with a full service history they were not able to present me with the documentation. What a disappointment, really Mercedes? Never again. To add insult to injury they charged me £48 to cancel my maintenance plan. No wonder it's a mess at their end it must take them hours to find records, hence the cost to do anything at their end.
It's so easy to complain! For every x100 positive reviews you only need x1 to undo everything!From the get go I have no loyalty to any company but will praise or call out respectively performances objectively.Everything was good, professional ,courteous and am struggling to find weaknesses.Kudos to Loughton Mercedes.Please extend my kind regards to any member of staff I've forgotten to mention.Dr.S.Palmer
Outrageous service from Mercedes. I have had a couple of letter regarding separate product safety recalls. On a 2021 Reg car. They say that will take a day to fix, however will not provide a courtesy car. Rather will charge me £45. This is for a product fault that is a safety risk, and clearly well within my warranty. I dont live close to a dealership. They are not encouraging me to get this safety fault dealt with, rather making it become a cost to me. It’s is now the 24th of January and I have no contact from the Mercedes HQ team. They clearly do not take their numerous safety recalls at all seriously. I think this is shocking
My experience with Mercedes-Benz customer service in the UK has been extremely poor.Within a year of purchase and while still under full manufacturer warranty, two Mercedes-Benz vehicles I purchased in succession developed serious safety-related faults. The second vehicle suffered a major ABS/ECU safety failure barely a month after its first service, rendering it undriveable.For months, despite numerous emails to Mercedes-Benz customer services explaining that the vehicle was unsafe and unusable, there was no effective intervention, no coordination with the dealer network, and no practical support. I was repeatedly passed between the dealership, Mercedes-Benz UK, and Mercedes-Benz Finance while the vehicle remained unusable.During this time, I continued paying finance, insurance, and transport costs, relying on taxis and public transport to meet work commitments. The lack of urgency, ownership, and accountability once a serious safety issue arose has been deeply concerning.Months later, I am still dealing with the consequences and feel seriously let down by Mercedes-Benz customer service. For a vehicle costing over £40,000, this level of aftersales care is unacceptable and not what one would expect from a premium manufacturer.
Very disappointed with Mercedes-Benz of Colindale. Emergency roadside assistance services took my car to this branch on 4th December around 4:30pm after an accident, but I was told they couldn’t do anything and wouldn’t look at my car until the following Wednesday. This is not acceptable in an emergency situation. Staff were rude and unprofessional throughout.
Mercedes Benz Swindon what a nightmareWeek the first 15 minutes i would classify as 1 star then a sales guy called Jeremy stepped in and sort of brought it back to a five.Entry in showroom, great the girls on the desk were attentive and went to get a sales rep (name escapes me). After standing around for 5 minutes and being asked by numerous other greeters if i could be helped (Err yes waiting for a sales rep). I then decided to look at the car of interest (GLC PHEV some £60k of car) myself whilst the tasked rep appeared.After a further 10 minutes of looking around the car on my own a sales guy noticed me and asked if he could help. I did tell him i wasn't impressed to date and would be feeding back own the experience.To be fair to Jeremy he then did a professional job and i was left impressed by him and the car but not the dealers.If i was the franchise owner the sales director would be down the road obviously their coffee, chats and whatever is of more interest than doing their job.I would be sending in a mystery shopper every week and bonuses would have a dependency on that activity as it is clear the current sales director does not have a grip of the store.
I've never known a company that changes their data protection policies as frequently as Mercedes does! It seems that at least once a month I get an email about yet another change to their data protection policies. This is quite ludicrous, silly and unreasonable on Mercedes' part. Do they really expect their customers to read through a new lengthy amended data protection policy each and every month? What this tells me is that Mercedes are a company in disarray who can't plan ahead! And who knows what they are injecting into their policies; knowing that their customers will be too exasperated to bother reading such constant amendments? I wouldn't want to say that they're selling customer data to selected third parties, but I do get a lot of junk mail....Also, their unreasonable prices for simple features like remote locking and live traffic are comical and and they no longer collect and return cars for servicing (which is costing me £45 a month). Very naughty to remove that perk when that was quite the incentive to take out servicing with them in the first place. Mercedes are fast becoming a far less premium brand. I no longer feel valued as a customer or that I've joined a special club where your custom is rewarded with perks as was the case before. In fact, what are the perks of being a Mercedes customer...? I can't think of one...
Bought two main dealer nearly new Mercedes cars start of year for over £100k. New models with new tech, and both have had major software issues needing major software rebuild. Both cars have had the same digital dashboard screens go blank at speed (dangerous and illegal) and my car wouldn't start due to another software fail, needing the AA. Each failure resolved by the local Mercedes dealership but after the 4th major software fail I contacted Mercedes direct and in short they couldn't have given less of a damn. Worst customer service or post care I've ever experienced and will return to BMW.
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