Review Time
I have bought 2 years extend warranty already because my car have some problems in first 3 years but fixed it at the end in free warranty period but exhausting.The fan became noisy last week and I booked to check up at Mercedes-Benz belfast. They gave me a form marking the problem of my car and marked £175 fee and told me to sign. I did not sign and I told them my car is still in warranty period, then the staff said he will check for me and gave me a timeslot 10am 29 Oct and then left. When I drove the car to there on that day. They told me to sign on the same form again but still marked £175 fee , I repeated to say my car is in warranty period and then she wrote down "warranty?" beside "£175" and told me that she will check for me , then I signed and left.I shopped around to wait for my car. Around 5 hours later, nearly 3pm, the technician phoned to us, I thought I can collect my car. Unfortunately, he asked us what the problem of the car is. He did not read the form??? Check up at 3??? (what is the purpose of the form?)When I collected the car around 4pm, they told me to pay £150. They said a leaf through under the car to the fan system then caused the fan making noise that did not include in warranty. £150 was discounted for technician fee.We are curious why a leaf can get into the fan system even it designed with a filter system and how strong that leaf is which can make the fan noisy clicking sound. It doesn't make sense. The only reason I can say is they just want us to pay. That is very obviously from the very beginning and also at the end. Around 5pm, the Manager spoke to us, urged us to pay and leave. He did not give us time to explain why we don't accept to pay this £150. Almost time, he was speaking aggressively, we nearly no gap to speak. Also, he can not prove it was caused by a leaf.(If it was not caused by a leaf, it was caused by some screw loosing, it was totally free.)Finally, he decided to cancel the bill and gave us back the car key.........because he rushed to pick up his son!..........but he warned us he will mark on the record we did not pay.........before he's gone.At that time I was doubt I was in Mercedes Benz??? What the car it is? What the service it is?Exhausting, I walked out the door around 5:30pm......... I thought it's time to change the car to others.
Customer service is so bad I would suggest to replace them with AI, it might improve overall. They won't flinch a finger and will repeat what have been told by the dealership. Totally useless service and waste of time to contact them.
In 2024 Mercedes recalled my car to inspect the panoramic roof. I ignored it. But this year they sent another similar letter.Out of concern for safety I booked my car and took it last week to Mercedes West London in Brentford.Later in the afternoon they called that my car was ready for collection. While still in their courtyard, I tried my sunroof, and it would not open. Eventually when it opened in front of their technician, it would not close.He insisted that this is not their fault and I should take my car and leave with sunroof open.I refused to do so, and told him my car never had a problem with sunroof until that day.He told me it's the car's age.I asked him, as soon as my car got in their hands, the age caught up with it?They kept the car for another day to find a way to close the sunroof. And when they close it, they told me not to open it again because it won't close.I took a car to them without a sunroof problem in all the years I had this car, and now, I have no sunroof.I will not leave this matter unsolved, and if necessary I'll go to Motoring Ombudsmann, Trading Standards, and if necessary to County Court.
Wow!! The reviews on here are shocking!! it’s a wonder they sell any vehicles at all my bad review is I purchased a Mercedes vito van I complained about tyre wear it's done 24000 mile in 2.5 years and had 4 tyres on the front and it's rear wheel drive with original tyres on and they said there wasn't a problem and last week I inspected my van myself and found a very badly worn bottom ball joint they should noticed after two services a ball joint should be good for 70000 mile minimum so now it’s been replaced at my expense. What a difference it makes to the vehicle. The compound must’ve been bad from New and they never noticed it. I think they give you a very poor service once you purchase they do their upmost and fob you off.
Please avoid Mercedes Benz Loughton Branch. The customer service is terrible and the staff are rude. I booked a test drive for the Mercedes EQE SUV, but after making me wait for half an hour, they told me the car wasn’t even available. No one informed me in advance, and even at the branch, they wasted my time before saying anything. Completely unprofessional and rude.
I requested a statement of account for my previous service plan from Mercedes-Benz Stratford, but staff members Lucy Parmenter and Rebecca Morales Pereira refused to provide it. Instead, they pushed me to pay for a recent service or commit to a new plan, while wrongly citing GDPR to withhold my own data. This lack of transparency and pressure to upsell is deeply concerning. I expected better from a premium brand. Service Request: 251002-000275. Very disappointed!!!
Arfath was brilliant throughout the process, very patient, knowledgeable and made us feel welcome (great sense of humour too!). I would definitely come back and would recommend to anyone who is interested in purchasing a car at the Watford dealership. Special thanks to John V as well, absolutely lovely and had insightful stories to share - Grazie per tutti! 😃
I collected my EQE SUV 500 on 10th April 2025, after waiting nearly six months for the model and colour I wanted.First, it went to the dealer for repair in May after 4 weeks. One of the radiators had failed. and had to be replaced.Then on 18th August, it went in again for several issues:1- HUD failed and came back after a few days on its own accord. Root cause was unknown.2- the Lane Change Assist was not working, despite all the conditions for it to work was met during driving. I still do not know what the status is with that fault. I see some comments on Internet about the relevant fuse being blown. I am sure if it was that the dealership would have checked it although I do not have any faith in the competency.3- the reverse gear beeping warning stopped working. Apparently this warning system is a requirement in the UK for all EVs because they are quiet. The dealership says the controller (probably AVAS) is faulty and has to be manufactured in Germany and shipped. They could not give a timeline. So, the car is still with the Mercedes Benz garage. They could not provide me with a like to like or even similar loan car. They gave me a A Class.None of the Mercedes Benz (MB) department, MB finance, MB customer service or MB Temple Fortune branch (service/dealership) have been able to resolve this.I am seriously considering to escalate this and move away from MB after nearly 25 years.
The MercedesBenz dealership in the South are Marshall Mercedes Benz and are registered with the FCA. I don’t know about the ones referred to by the many very unhappy customers.With Mercedes UK I took out a CustomerCare Service Agreement, which I later ascertained that this agreement is not registered with FCA. They do not advise you of this when you take out this agreement where you pay probably £45 + per month for usually 4 years, for your Service A or B. as per the standard electronic service sheet applicable to your vehicle. For having your vehicle serviced by a MercedesBenz it is registered on Xentry and you receive ASSYST breakdown cover. My advice is do not take out this agreement put your money into a savings account and pay when you have the car serviced. You will still get Xentry and all the benefits regardless as long asyou have taken you car to a Mercedes-Benz or private Mercedes Benz garage. I took my car in for its annual service this year to the same garage I have used for 6 years. I was advised of MOT failure regarding the subframe (Mercedes recall so check your vehicle because they did not make it well known it’s free costs as advised to me £3000 you just pay for new nuts bolts approx £200). It took the garage 3 days to get approval because my 2024 service was not entered on Xentry breach of my ServiceCare Agreement. I also ascertained that the garage did not service my car whilst it was with them when I had MOT issues. I cancelled my service care agreement immediately so they could not claim again for non service. I took my car for its 2025 service with a Marshall Mercedes Benz dealership had an excellent chat with the service department, I did not discuss any of my concerns regarding previous services/garage, I was advised what would be done having checked my previous service records and was advised that my breakfuel had not been changed for 4 years and they advised that it required doing urgently.I had all the service requirements advised done and was extremely happy and my service was correctly entered on Xentry. The advisory recommendations included my front break pipes they were corroded. I took independent advice and this was more than likely because of water issues by not having the break fluid changed. I had paid for this under my service care agreement and the garage had claimed the money under agreement. I have made an official complaint requesting money claimed, money paid. Claimed for break pipes and any associated costs due to corrosion within the breaking system which I have told them I would be more than happy to have the work undertaken by the Mercedes garage that did my last service. It is now 5 months and I am still waiting. I am really concerned regarding my breaking system failure any advice. I recently retired 70 year old female.
Claim your business profile now and gain access to all features and respond to customer reviews.
melvory.com
typo.com
freeskycycle.com
www.sinfinfishbar.com
tapnshower.com
blockchainfx.com
wagandwool.com
stuartslondon.com
burgerkingencasa.es
iigears.com
